Alisha ortiz
Port Jefferson Station,NY
Summary
Seeking employment in the Medical Field with a view to utilize my skills and experiences towards professional growth and development.
Overview
8
8
years of professional experience
Work History
Patient Communication Operator
NEW YORK CANCER AND BLOOD SPECIALIST
Port Jefferson station, NY
03.2021 - Current
- Handle incoming calls from patients, healthcare professionals, and external contacts promptly and professionally.
- Relay messages accurately and efficiently between patients, physicians, and other healthcare team members.
- Maintain detailed and accurate records of all communications and interactions using electronic medical records (EMR) systems or designated software.
- Participate in training sessions and professional development opportunities to enhance communication skills, knowledge of medical terminology, and proficiency in relevant software applications.
- Collaborate with healthcare providers, administrative staff, and fellow operators to ensure effective communication and patient care coordination.
- Strive to provide exceptional customer service by actively listening to patient needs, demonstrating empathy, and maintaining a positive and professional demeanor at all times.
Dietary Aide
STONYBROOK HOSPITAL
Stony Brook, NY
02.2020 - 03.2021
- Provide excellent communication in an interactive environment with new patients everyday
- Answer incoming calls from patients in a friendly matter
- Create service orders and assist patients with questions
- Gathering important information and charting in a specific matter
- Follow HIPAA guideline.
Dietary Aide
JEFFERSON'S FERRY ACTIVE RETIREMENT
South Setauket, NY
02.2016 - 07.2020
- Provide residents with proper dietary needs outlined in their specific files with precise dietary regulations
- Ensure residents with clinical conditions such as Alzheimer's and Dementia are provided with proper care.
Education
Associates Degree in Liberal Arts -
Suffolk Community College
Bachelors of Psychology -
Stony Brook University
Skills
- Knowledge of healthcare industry practices and terminology
- Ability to quickly assess large amounts of information and data
- Providing exceptional service to customers, handling inquiries and issues
- Strong verbal and written communication skills
- Ability to troubleshoot and resolve customer issues effectively
- Collaborating with team members and other departments
- Maintaining accurate records and documentation
- Attention to detail in processing documentation and customer interactions
- Proficiency in using relevant software and systems
Key administration skills
- Microsoft word and Excel
- Proficiency in rapidly evaluating substantial volumes of information and data
- Analytical mind and critical thinking skill
- Excellent customer service skills
Timeline
Patient Communication Operator
NEW YORK CANCER AND BLOOD SPECIALIST
03.2021 - Current
Dietary Aide
STONYBROOK HOSPITAL
02.2020 - 03.2021
Dietary Aide
JEFFERSON'S FERRY ACTIVE RETIREMENT
02.2016 - 07.2020
Associates Degree in Liberal Arts -
Suffolk Community College
Bachelors of Psychology -
Stony Brook University
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