Lakeyia Nixon
Central Islip,NY
Summary
Highly motivated, and passionate eager to learn. Good communication and teamwork ability. Positive, hardworking, and likable personality Seeking an opportunity where hard work and dedication will be highly valued.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Patient Communication Operator
New York Cancer And Blood Specialists
Ridge, NY
08.2022 - Current
- Responded to patients inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Assisted over 100 patients daily by answering questions and transferring to appropriate departments.
- Supported patients by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Answer telephones at high volume; respond to inquiries; resolve issues.
- Enter data into computer.
- Protect patient privacy by adhering to HIPAA confidentiality guidelines.
Phlebotomy Technician
LabCorp
Patchogue, NY
01.2021 - 08.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Assistant Residential Manager
Developmental Disabilities Institute, DDI
Smithtown, NY
08.2019 - 10.2020
- Assist with daily living skills and transport as needed
- Schedule routine and follow up medical appointments
- Assist with medical appointments
- Administer medication
- Keep inventory of medication
- Direct supervision of direct support professionals
- Provide direct oversight of service planning and provision of clinical and health care service
- Train new staff
Phlebotomy Technician
Stony Brook Hospital
Stony Brook, NY
12.2016 - 08.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Nursing Station Clerk
Stony Brook Medicine
09.2016 - 08.2019
- Orient patient and/or family to unit, providing general information regarding the room, unit and hospital and serve as a contact person to patients and families.
- Give information on patient condition within existing policies, and direct visitors to the appropriate locations.
- Process physicians orders by recording written orders in charts, kardex, flag sheets or directly into a computer file after review by a registered nurse; and by filling out medication tickets and pharmacy requisitions.
- Receive new admissions.
- Prepare and maintain patients charts, daily log and clinic log.
Direct Support Assistant
Long Island Developmental Disabilities Service Office
09.2010 - 09.2016
- Provide a clean, safe and comfortable environment.
- Carry out record care plans.
- Administered medications
- Assist with personal hygiene care, such as toileting, showering, dressing, and teeth brushing.
- Assist with meal preparation and follow dining plans.
- Ensure the health and safety of individuals in emergency situations.
- Assist in participation of recreational activities.
Child Care Worker
Long Island Adolescents Family Service
08.2012 - 11.2015
- Provide guidance, redirection and or interventions during times of conflict and escalated behaviors.
- Prepare or supervise the preparation of meals for residents.
- Model appropriate, healthy behavior to assist the resident in personal, emotional and developmental growth.
- Follow agency policy and procedures as protocols at all times.
- Administer Medication
- Inventory residents belongings upon entry and discharge from facility.
- Assist with medical appointments
Direct Care Counselor
Developmental Disability Institute
05.2008 - 11.2009
- Teach and assist individuals in all activities of daily living.
- Data collection - goals, protocols, outings, progress notes, recreational/fitness logs.
- Help individuals build relationships, and maintain relationships with family and friends.
- Administer medication
- Fulfill responsibilities of primary advocate(paperwork, advocacy, programming)
- Arranged and helped with medications according to established schedule
Education
High School Diploma - undefined
Central Islip High School
Central Islip, NY2004
Certification
- CPR certified through American Heart Association, First Aid Certified, SCIP Certified, TCI Certified, AMAP Certified
- Certified Phlebotomist
Timeline
Patient Communication Operator
New York Cancer And Blood Specialists
08.2022 - Current
Phlebotomy Technician
LabCorp
01.2021 - 08.2022
Assistant Residential Manager
Developmental Disabilities Institute, DDI
08.2019 - 10.2020
Phlebotomy Technician
Stony Brook Hospital
12.2016 - 08.2019
Nursing Station Clerk
Stony Brook Medicine
09.2016 - 08.2019
Child Care Worker
Long Island Adolescents Family Service
08.2012 - 11.2015
Direct Support Assistant
Long Island Developmental Disabilities Service Office
09.2010 - 09.2016
Direct Care Counselor
Developmental Disability Institute
05.2008 - 11.2009
High School Diploma - undefined
Central Islip High School