Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Otwell

Titusville,FL

Summary

Driven, well rounded Manager with over 15 years of experience, proven track record and success in building strong relationships with patients, staff and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when performing daily task. 5 years of experience in retail pharmacy environments for a major national chain.

Knowledgeable about FDA drug safety guidelines, prescription interactions, pharmacy law, HIPPA and Labor and Employment laws.

Overview

28
28
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Rockledge, FL
08.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Operations Hr Manager

CVS
Rockledge, FL
01.1999 - Current
  • Established positive and effective communication among staff.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set and enforced policies to maintain a healthy working environment.
  • Managed employee disputes by employing conflict resolution techniques.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.

Education

Bachelor of Arts - Human Resources Management

Eastern Florida State College
Cocoa, FL
05.2023

Bachelor of Science - Psychology

Troy State University
Troy Alabama
05.2004

Skills

  • Bulk Medicine Prepacking
  • Patient Profile Setup
  • Prescription Refill Fulfillment
  • Prescription Filling and Labeling
  • Chemical Handling
  • Medication Documentation
  • Answering and Routing Calls
  • Wholesale Ordering
  • Administering Disciplinary Procedures
  • Forecasting Employment Needs
  • Policy Improvement Recommendations
  • Compensation and Benefits Administration

Timeline

Pharmacy Technician

CVS Pharmacy
08.2018 - Current

Operations Hr Manager

CVS
01.1999 - Current

Bachelor of Arts - Human Resources Management

Eastern Florida State College

Bachelor of Science - Psychology

Troy State University

Similar Profiles

CREATE PROFILE
Alisha Otwell