Kiera Williams
Maple Heights
Summary
Advanced Pharmacy Technician with 18 years of experience. Successful in retail and hospital pharmacy workflow. Specializing in hazardous and nonhazardous intravenous compounding along with parenteral nutrition.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Veteran Affairs Outpatient Pharmacy
Cleveland, OH
12.2023 - Current
- Provide a variety of complex technical functions that requires the application of an extensive knowledge of pharmaceuticals and pharmacy practices.
- Supported pharmacist in delivering exceptional pharmaceutical care and efficient customer service.
- Accurately interpret, fills, and prepares 2,700 prescriptions monthly, with appropriate medications and or medical supplies for pharmacist verification.
- Assures drugs and supplies are appropriately stored and secured according to USP and VA guidelines
- Perform monthly inspections to assigned areas to ensure proper storage of medications and soon to expired drugs are removed. Completes inspection reports in compliance with regulatory requirements monthly.
- Executed procurement duties including oversight and management of physical inventory for supplies and medications.
- Reconstitutes oral or external medications (non-sterile). This include calculations and converting to proper weights and measures the amount of drug or solution to be used for final pharmacist verification.
- Assists in training and orientation of new staff technicians, interns, and students.
- Complies with all VHA, Medical Center, and Pharmacy regulations, directives, policies, and procedures.
- Accurately handle and store both control and hazardous medications
- Carefully prepare and handle some anticoagulant medications like heparin, warfarin, apixaban, xarelto and pradoxa.
- Accurately scan, weight and mail out over 200 medication orders per day to patient via ups and usps.
Pharmacy Technician 3
University Hospital Cleveland Medical Center
Cleveland, OH
09.2016 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Educated and trained technicians on proper sterile compounding technique
- Collaborated with pharmacists in creating a daily workflow form, that delegated task to technicians to enhance workflow
- Created a daily pharmacy inventory order sheet
- Worked with team members on daily basis to prioritize stat iv orders and complete iv batch at 6 am, 9am and 2pm
- Compounded covid vaccine doses using aseptic technique
- Completed a daily narcotic batch of up to 18 Fentanyl bags (160 ml), 18 syringes (10 ml), 1 large bag (1090 ml), and 20 Hydromorphone PCA (Patient – controlled analgesia) syringes
- Succeeded in accurately completing 24 plus intravenous chemo orders hours before pharmacist expectation
- Delivered medication orders to 12 med carts and 4 Omnicell’s within 30 minutes
- Preformed kit check/ maintained drug boxes
Lead Pharmacy Technician
CVS Pharmacy
Bedford, OH
08.2007 - 09.2016
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles to include current information such as medications and insurance details, along with preforming data entry of written/ electronic prescriptions, verifying accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Acknowledged customers by name, and referred to pharmacists for consultations.
- Scheduled technician work shifts using My Schedule software to guarantee the right tech is in the right place at the right time to meet company expectations
- Trained new pharmacy sales associates ensuring that customers received service according to company policies and procedures
- Delegated responsibilities to staff members using workstation assignment board to prioritize task and exceed customers’ expectations by having orders ready before expected pick up times
- Collected pharmacy reimbursement through insurance billing and processed prior authorizations
- Preformed medication accuracy scans while filling an average of 300 prescriptions daily to ensure the right medication was going to the right patient
- Made adherence refill reminder calls to patients making sure medication was being taken as prescribed and refill request were sent to physicians as needed
- Compounded medication as needed
- Maintained pharmacy sanitation
Education
High School Diploma -
Maple Heights High School
Maple Heights, OH05.2006
Skills
- Storage Maintenance and Security
- Organization and Prioritization
- Bulk Medicine Prepacking
- Chemical Handling
- Equipment Cleaning and Maintenance
- Confidentiality and HIPAA
- Intravenous Admixture Preparation
- Time Management
- Judgment and Decision-Making
- Conflict Resolution
- Aseptic Techniques
- Advanced Math Skills
- Answering customer questions
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - Current
References
Cynthia, Blair
Pharmacy Technician Supervisor
cynthia.blair@uhhospitals.org
216.983.3085
Saliem, Zaiem
Clinical Pharmacists
saliem.zaiem@uhhospitals.org
630.272.5580
Tyona Taylor
Pharmacy Technician 3
tyona.taylor@uhhospitals.org
216.744.5372
Personal Information
Title: Nationally Certified Pharmacy Technician
Timeline
Pharmacy Technician
Veteran Affairs Outpatient Pharmacy
12.2023 - Current
Pharmacy Technician 3
University Hospital Cleveland Medical Center
09.2016 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2007 - 09.2016
High School Diploma -
Maple Heights High School