Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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ALISHA PALAGI
Open To Work

ALISHA PALAGI

Omaha,NE

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Benefit Enrollment Specialist (Seasonal)Information Technology CoordinatorImplementation AnalystCampaign ManagerAgent

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Omaha, NE
Open to relocation: Yes

Salary Range

$136000/yr - $200000/yr

Important To Me

Company CulturePaid sick leave4-day work week401k matchWork from home optionPaid time offHealthcare benefitsFlexible work hoursCareer advancementWork-life balance

Summary

Results-driven Implementation and Benefits Technology Professional with over 7 years of experience in HR benefits administration and insurance systems integration. Specializes in EDI/API configuration, client onboarding, data mapping, and operational troubleshooting. Collaborates with technical operations and broker teams to deliver scalable, high-quality integrations while ensuring documentation accuracy and continuous improvement.

Overview

13
13
years of professional experience

Work History

Benefit Enrollment Specialist (Seasonal)

Milliman
Omaha, NE
09.2023 - Current
  • Guided over 200 clients through benefit enrollment processes, educating them on system navigation and ensuring accuracy in selections and documentation.
  • Collected requirements and advised clients on plan configurations, improving clarity and efficiency of enrollment processes.
  • Achieved consistently high customer satisfaction scores of 100% and positive feedback for professionalism, accuracy, and empathy throughout calls.
  • Managed high-volume calls, resolving issues such as reinstating policies, policy changes, renewals and policy cancellations to ensure client satisfaction and operational flow in fast-paced remote environment.
  • Utilized CRM tools to track cases and troubleshoot issues, providing timely resolutions and enhancing overall service delivery.
  • Maintained accurate documentation and testing records, ensuring compliance and facilitating successful client deployment.

Information Technology Coordinator

HOME INSTEAD, INC. (an Honor Company)
Omaha, NE
05.2021 - 08.2023
  • Coordinated IT and legal system integrations, enhancing Salesforce tech checks and streamlining ServiceNow HR ticketing workflows for improved user experience.
  • Oversaw security and compliance processes, administering Proofpoint and conducting OneTrust data mapping assessments to ensure regulatory adherence and data protection.
  • Collaborated with internal teams to document system requirements and schedule configurations, ensuring departmental alignment and effective project execution.
  • Supported budget preparation by tracking expenses and processing invoices efficiently.
  • Organized meetings, prepared agendas, and recorded minutes for departmental discussions.
  • Facilitated special projects to enhance departmental initiatives and support management objectives.
  • Provided administrative support to the department, including scheduling meetings and managing calendars.
  • Assisted in scheduling appointments and managing calendars for department staff.

Implementation Analyst

Ease
Omaha, NE
04.2019 - 10.2020
  • Led client onboarding and system integrations, ensuring seamless adoption of benefits administration platform.
  • Collaborated with clients, brokers, and vendors to gather requirements and configure systems, closing integration gaps.
  • Mapped eligibility, EDI, and demographic data between broker systems and carriers, facilitating accurate and timely file exchanges.
  • Documented integration issues and process improvements, enhancing scalability of onboarding processes.
  • Consistently exceeded project delivery goals and achieved monthly performance bonuses.
  • Built rapport with team members and leadership to enhance collaboration. with colleagues and management, promoting collaboration and effective teamwork.

Campaign Manager

Leukemia & Lymphoma Society
Omaha, NE
01.2017 - 02.2019
  • Achieved 50% YOY growth, increasing annual walk revenue by 61% through community engagement and sponsorship activation, enhancing stakeholder support.
  • Developed campaign strategies to increase awareness for blood cancer initiatives, fostering community involvement.
  • Oversaw campaign budget to ensure effective allocation of resources. and coached teams to improve performance and growth for Light the Night Campaign.
  • Coordinated fundraising events to boost community engagement and participation.
  • Managed volunteer teams, providing guidance and support throughout campaign activities.

Agent

Farm Bureau Financial Services
Omaha, NE
08.2013 - 08.2018
  • Earned awards for excellent sales performance, retaining 91% of policyholders during the annual renewal process.
  • Developed personalized insurance solutions for clients based on individual needs.
  • Cultivated strong client relationships, enhancing client service through updated knowledge of product offerings.
  • Managed client relationships with timely communication and support, fostering client loyalty.
  • Educated clients on policy options and coverage details, empowering informed decision-making.

Education

Master of Arts - Theatre Management

The University of Nebraska at Omaha
Omaha, NE

Bachelor of Science - Mass Communications

Northwest Missouri State University
Maryville, MO

Skills

  • Client onboarding and workflow optimization
  • Privacy compliance and data security
  • Google Workspace proficiency
  • Requirements gathering and compliance monitoring
  • CRM systems expertise
  • Task coordination and API integration
  • EDI management skills
  • Customer satisfaction focus

Timeline

Benefit Enrollment Specialist (Seasonal)

Milliman
09.2023 - Current

Information Technology Coordinator

HOME INSTEAD, INC. (an Honor Company)
05.2021 - 08.2023

Implementation Analyst

Ease
04.2019 - 10.2020

Campaign Manager

Leukemia & Lymphoma Society
01.2017 - 02.2019

Agent

Farm Bureau Financial Services
08.2013 - 08.2018

Master of Arts - Theatre Management

The University of Nebraska at Omaha

Bachelor of Science - Mass Communications

Northwest Missouri State University

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ALISHA PALAGI