Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Pillow

Marietta,GA

Summary

Skilled Benefit Enrollment Specialist with a proven track record at Best Enrollments, adept in regulatory compliance and benefit administration. Excelled in enhancing employee understanding of complex benefit plans, achieving a significant improvement in enrollment efficiency. Renowned for exceptional customer relationship management and analytical skills, ensuring tailored financial advice and strategic insurance solutions.

Overview

3
3
years of professional experience

Work History

Benefit Enrollment Specialist

Best Enrollments
Sickerville, NJ
01.2025 - Current
  • Conducted annual open enrollment meetings to inform employees of their options.
  • Created documents outlining benefit plan details for employees' review.
  • Analyzed current benefit plans and recommended changes as needed.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
  • Investigated potential issues or errors related to benefit enrollments or payments.

Auto Insurance Agent

TTEC/USAA
Duluth, GA
04.2023 - 04.2024
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
  • Ensured compliance with state regulations regarding auto insurance policies.
  • Negotiated policy terms and premiums with potential clients, ensuring competitive offers.

Financial Advisor

Operation HOPE USA, s USA
Atlanta, GA
02.2022 - 04.2023
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Developed and maintained strong client relationships through exceptional service and communication.

Education

Associate of Applied Science - Business Administration

Roosevelt University
Chicago, IL
09-2009

Skills

  • Benefit administration
  • Regulatory compliance
  • Data analysis
  • Employee onboarding
  • Claims processing
  • Customer relationship management

Timeline

Benefit Enrollment Specialist

Best Enrollments
01.2025 - Current

Auto Insurance Agent

TTEC/USAA
04.2023 - 04.2024

Financial Advisor

Operation HOPE USA, s USA
02.2022 - 04.2023

Associate of Applied Science - Business Administration

Roosevelt University

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Michelle Pillow