Alisha Palmer
Vacaville,US
Summary
Veterans Service Representative (GS-07)
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Logistics Administrator
David Grant Medical Center
07.2023 - Current
- Responsible for preparing and updating Standard Operating Procedures and schedules to ensure accuracy and efficiency; the accountability of all records of item balances and dollar values in accordance with governing regulations and policies
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Reviews, analyzes, and evaluates gains and losses identified in inventory adjustment reports and take action to have discrepancies corrected
- Resolves questions about validity of charges for materiel
- Provides input to internal/external audit, investigation, and inspection findings; enforces procedures to prevent recurrence
- Maintain hard copy and electronic filling systems; to ensure integrity and continuity of data/ information
- Conduct periodic internal inspections of medical materiel for compliance with policies, procedures, and directives
- Coordinate workflow through multiple departments; understand relationships management, demand planning, shipping, and receiving functions
- Create and submit monthly reports to leadership for accountability.
Medical Equipment/Contracting Officer
39th Medical Group
04.2022 - 07.2023
- Developed and integrated contract management templates, methods, and processes to streamline agreements.
- Served as lead negotiator and business contact for partner procurement process.
- Used standard forms and templates based on individual circumstances, amending as necessary to keep contractual language relevant to evolve with revised standards.
- Coordinated with post-award staff to advise on financial discrepancies, payment term violations, deliverable delays and security breaches.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented efficient processes for production tracking and inventory control.
- Collaborated with cross-functional teams to align production plans with customer requirements.
System Analyst and Administrator
Shaw Air Force Base, 20th MDG
09.2020 - 04.2022
- Serves as the System Analyst and Administrator for Defense Medical Logistics Standard Support (DMLSS)
- Oversees the daily operations of the DMLSS system, perform daily system checks, backups (daily and monthly), and assistance with development of management reports, assistance with DMLSS obligations and updates
- Responsible for ensuring that required DMLSS/ programs are expertly implemented, operated, maintained, and updated to conform to all U.S
- Air Force Standard requirements
- Assist in new hire processing
- Performs logistical management operations that involve planning, coordinating, and evaluating the logistical actions required to support a specified mission
- Analyze workflow, establish priorities, develop standards and set deadlines
- Track and manage medical materiel using DMLSS
- Ensures all required changes within DMLSS are carried out to meet Command goals
- Provide guidance on automated operations conducting functional training in new or revised DMLSS modules
- Serve as the DMLSS Inventory Manager and Administrator point of contact between customers, logistics staff, and network administrators
- Create and submit monthly reports to MEDLOG leadership
- Gather and organize information on problems or procedures
- Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures
- Analyze data gathered and develop solutions or alternative methods of proceeding.
Ceremonial Guardsmen
Shaw Air Force Base
10.2019 - 09.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Upheld code of conduct and maintained professionalism in stressful situations.
Medical Logistics Supervisor
09.2017 - 10.2019
- Mentored junior leaders in order to prepare them for team leader roles
- Fostered an environment that enforced the standard by using regulations as a basis, and took into account all pertinent information before drawing conclusions
- Responsible for the accountability, safety, training, welfare, morale, and deployment readiness of three Airmen
- Provide Airmen with resources and opportunities to assist financially, legally, and professionally
- Identify deficiencies and recommend corrective action to prevent unprofessional or dangerous work patterns
- Interpret and explain Army policies, procedures, laws, standards, or regulations
- Obtain, organize, and develop training procedure manuals, guides, or course materials, such as handouts or visual materials
- Actively read all current regulations, laws, and rules pertaining to the U.S
- Air Force
- These regulations served as the foundation helping maneuver and lead a squad to meet objectives
- Consistently assuming leadership roles when direct level leadership is not present, leading to no incidents and organizational goals being met
- While counseling and mentoring junior leaders, completed additional assignments including concept of operations documents and PowerPoint slide decks to meet organization objectives
- Sent written correspondence to others via email, memorandum letters, and reports.
Education
BS Supply Chain Management -
University of Arizona Global Campus
Chandler, TX11.2023
Associates in Logistics -
Community College of The Air Force
Montgomery, AL06.2023
High School Diploma or Equivalent -
Ruskin High School
Kansas City, United States05.2017
Skills
- Effective written and verbal communication skills; Active listening skills, Policies, procedures, and services knowledge; Customer and Personal Service experience; reading comprehension; Persuasive writing and speaking experience; Critical thinking; Strong administration; management and organizational skills; Attentive and detail-oriented; Rational Judgment and Decision-Making skills; Excellent computer skills
Announcement
Veterans Service Representative
Citizenship
US
Clearance Status
Active
Clearance Type
Secret
Selected Professional Training And Certifications
- Yellow Belt - 05/01/22
- CPR/BLS - 02/01/23
- Airman Leadership School - 05/01/19
Honors And Awards
- Air and Space Commendation Medal
- Air and Space Achievement Medal (2)
- Meritorious Unit Award (2)
- Air Force Good Conduct Medal (2)
- National Defense Service Medal
- Global War On Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Humanitarian Service Medal
- Nuclear Deterrence Operations Service Medal
- Air and Space Longevity Service Award
- USAF NCO PME Graduate Ribbon
- Small Arms Expert Marksmanship Ribbon (Rifle)
- Air and Space Training Ribbon
Other Information
Secret, 10/01/31, MS Office (Word, Excel, Access, PowerPoint, Outlook), Windows, DMHRSi, MEDPROS, IPPS-A, DTS, DTMS, ATRRS, DMLSS., First Last, email.mil@army.mil, Professional, First Last, email@gmail.com, Professional, First Last, email@hotmail.com, Professional, First Last, email@army.mil, Personal
Certification
- CPR - 02/2023
- Yellow Belt Six Sigma - 05/2020
Timeline
Medical Logistics Administrator
David Grant Medical Center
07.2023 - Current
Medical Equipment/Contracting Officer
39th Medical Group
04.2022 - 07.2023
System Analyst and Administrator
Shaw Air Force Base, 20th MDG
09.2020 - 04.2022
Ceremonial Guardsmen
Shaw Air Force Base
10.2019 - 09.2020
Medical Logistics Supervisor
09.2017 - 10.2019
BS Supply Chain Management -
University of Arizona Global Campus
Associates in Logistics -
Community College of The Air Force
High School Diploma or Equivalent -
Ruskin High School