Alisha Parcell
Bright Star Home Health Care
ERIE,PA
1
Certification
2
years of professional experience
Dedicated Direct Care Worker experienced in direct patient care and team management. Enhanced operational efficiency and client satisfaction through effective communication, staff training, and adherence to safety protocols. Committed to improving client well-being and maintaining accurate documentation.
Work History
Direct Care Worker
1 Year 8 Months- Assisted clients with daily living activities, enhancing their quality of life.
- Monitored client health and reported changes to healthcare professionals promptly.
- Maintained accurate documentation of client care plans and progress notes.
- Trained new staff on best practices for client assistance and safety protocols.
- Provided compassionate personal care and support to clients with diverse needs.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Manager
5 Months- Directed daily operations to promote efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and standard operating procedures.
- Collaborated with cross-functional teams to streamline inventory management processes.
- Analyzed performance metrics to identify areas for improvement in operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service/Cashier Assistant
1 Year 2 Months- Assisted customers with inquiries and resolved issues promptly.
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Maintained cleanliness and organization of checkout area for enhanced customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash, credit, and gift card transactions while ensuring security protocols were followed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Direct patient care
First Aid
Mobility assistance
Mobility support
First aid
CPR certified
Medication administration
AED
Progress tracking
Nutritional planning
Appointment scheduling
Client records
Certification
- PCA - Personal Care Aide
- DCA - Direct Care Aide
- PCW - Personal Care Worker
Timeline
Manager
Dollar General DC
03.2026 - 08.2026Read More
Direct Care Worker
Bright Star Home Health Care
12.2024 - CurrentRead More
Customer Service/Cashier Assistant
Walmart
09.2024 - 11.2025Read More
Erie High
High School Diploma
Read More