Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Alisha Pena

Alisha Pena

Romeoville,IL

Summary

Proven leader with a track record of enhancing team collaboration and employee engagement at AmerisourceBergen. Skilled in recruiting, training, and mentoring, with a keen focus on improving customer satisfaction and workplace safety. Excels in multitasking and organization, significantly improving operational efficiency. Demonstrates a strong ability to communicate effectively, ensuring high-quality service delivery.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Planet fittnesss
Plainfield, IL
08.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.

Order Fulfillment Associate

AmerisourceBergen
Romeoville, IL
05.2022 - 07.2023
  • Confirmed items picked for orders by keying codes into system.
  • Labeled boxes and placed in outbound collection areas.
  • Inspected goods received from vendors for quality control purposes.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Read orders to verify attributes and quantities of merchandise.
  • Performed routine laboratory maintenance, including cleaning and stocking supplies.
  • Ensured that all safety regulations were followed while operating equipment.

Distribution Associate

AKIRA
Boligbrook, IL
10.2020 - 05.2022
  • Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Made frequent adjustments to work plans to accommodate changing priorities.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Ensured that all safety regulations were followed while operating machinery in the warehouse.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Reported any defective products or damaged items to supervisors.

General Laborer

Jetsons
Bolingbrook, IL
05.2017 - 01.2019
  • Successfully utilizing RF scanning equipment.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Processed returns of defective merchandise as required.
  • Assisted in packaging and labeling of products for shipment.
  • Packed boxes and stock using organizational guidelines.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

Medical Assistant (CMA) -

First Institute
Aurora, IL
10-2025

High School Diploma -

Romeoville High School
Romeoville
06-2016

Skills

  • Budget assistance
  • Recruiting and interviewing
  • Sales monitoring
  • Consulting
  • Rewards program oversight
  • Employee engagement
  • Team collaboration
  • Workplace safety compliance
  • Reporting and documenting
  • Team leadership
  • Goal setting
  • Verbal and written communication
  • Orientation and training
  • Microsoft office expertise
  • Customer service and satisfaction
  • Multitasking and organization
  • Retail operations
  • Loading and unloading
  • Truck processing
  • Shipping and receiving
  • Heavy lifting
  • Storage organization
  • Cleaning and organizing
  • Inventory tracking
  • Warehouse safety
  • Quality control

Languages

Spanish
Limited

References

- Madison Casas (815)-546-1851

- Sylvia Tagle (630)-915-0124

- Sheri Reyes (815)-582-7245

Timeline

Assistant Manager

Planet fittnesss
08.2023 - Current

Order Fulfillment Associate

AmerisourceBergen
05.2022 - 07.2023

Distribution Associate

AKIRA
10.2020 - 05.2022

General Laborer

Jetsons
05.2017 - 01.2019

Medical Assistant (CMA) -

First Institute

High School Diploma -

Romeoville High School

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Alisha Pena