ALISHA REGAN
Lawrenceville,NJ
Summary
Goal-oriented with a track record of providing exemplary customer service. Skilled in negotiating fair deals that all parties can be satisfied with. Demonstrated expertise in researching competitors' offerings and pricing strategies to remain competitive. Proven ability to resolve customer issues and provide ongoing support. Strong multitasking, problem-solving, and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
Team Toyota of Princeton
Lawrenceville, NJ, USA
08.2017 - Current
- Negotiated and closed deals to exceed sales targets
- Assisted clients in obtaining financing options tailored to their individual needs
- Answered clients' questions about services, prices, availability, or credit terms
- Contacted prospective or existing clients to discuss services
- Followed up with leads in a prompt and professional manner
- Presented various coverage packages to each client as they purchased their new vehicles
- Consulted with clients after sales and contract signings to resolve any issues and to provide ongoing support
- Researched competitors' offerings and pricing strategies in order to remain competitive
- Participated in professional development seminars and workshops related to our products and sales processes
Producer/CSR
Peter J Russo Insurance Agency
Lawrenceville, New Jersey, USA
06.2004 - 10.2012
- Assessed customer needs through interviews, surveys, and questionnaires
- Custom tailored policy packages to suit the individuals’ needs
- Learned the different protection products offered by the various companies that we represented to best place each risk
- Maintained accurate records of client interactions using CRM software
- Utilized digital tools such as online quote comparison websites effectively
- Provided policyholders with information about their insurance policies, claims, and coverages
- Advised customers on the best options for their particular circumstances
- Resolved customer complaints regarding coverage or service issues in a timely manner
- Researched and maintained up-to-date knowledge of the insurance industry
- Established strong relationships with clients, resulting in repeat business and increased referrals.
Education
South Jersey School of Professional Business
Marlton, New Jersey06.2006
Skills
- Goal-Oriented
- Follow-up Techniques
- Customer Service
- Multitasking
- Problem-Solving
- Attention to Detail
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Reliability
- Effective Communication
- Professionalism
- Active Listening
- Decision-Making
- Customer Relations
- Product and service knowledge
- Continuous Improvement
- Teamwork
- Problem-solving
- Excellent communication
- Active listening
- Effective communication
- Product knowledge
- Analytical thinking
- Conflict resolution
- Goal setting
- Objection handling
- Continuous improvement
Certification
NJ Property Casualty Producer License, 1119643
Timeline
Sales and Leasing Consultant
Team Toyota of Princeton
08.2017 - Current
Producer/CSR
Peter J Russo Insurance Agency
06.2004 - 10.2012
South Jersey School of Professional Business