Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Lugert

Bridgeport,NY

Summary

Dynamic sales professional with proven expertise in lead generation and relationship building at Romano Toyota. Excelled in closing techniques and teamwork, achieving high customer satisfaction and repeat business. Started Career at 18 years old and has a record of sales success at a high volume dealership over the course of 3 years.

Overview

7
7
years of professional experience

Work History

Sales and Leasing Consultant

Romano Toyota
09.2021 - 08.2024
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales
  • Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
  • Worked directly with F&I team to assist customers in the finance/ lease approval process.
  • Presented and closed back end products at the end of the sales process to increase dealer gross and customer satisfaction.

Shift Supervisor

Gabrielle Chocolate and Ice cream
05.2017 - 05.2021
  • Ensured quality customer service by setting and implementing company protocols
  • Advanced team by recruiting, leading, teaching, and promoting staff
  • Advanced from ice cream scooper to supervisor
  • Implemented the use of cash registers and calculated tips at the end of the shift

Race Course Coordinator

Toggenburg Mountain
12.2017 - 03.2020
  • Instructed classes with students of varying ability levels and physical fitness
  • Employed a high level of customer service skills and in depth experience to handle diverse needs each day and professionally resolve any conflicts
  • Safely operated lift machinery
  • Responsible for maintaining equipment to the highest level of performance

Education

Highschool Diploma -

Fayetteville-Manlius High School
Manlius, NY

Skills

  • Closing Techniques
  • Goal-Oriented
  • Cold-calling
  • Lead Generation
  • Relationship Building
  • Upselling strategies
  • Understanding of Lease and Finance contracts
  • Teamwork and Collaboration

Timeline

Sales and Leasing Consultant

Romano Toyota
09.2021 - 08.2024

Race Course Coordinator

Toggenburg Mountain
12.2017 - 03.2020

Shift Supervisor

Gabrielle Chocolate and Ice cream
05.2017 - 05.2021

Highschool Diploma -

Fayetteville-Manlius High School

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Zachary Lugert