Alisha Russell-Moore
Houston,TX
Summary
A talented leader with great team leadership qualities and operational management capabilities. Well-versed in delivering business results and customer service.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
The Starbucks Coffee Company
Houston, TX
08.2025 - Current
- Leads and Coach teams to deliver great customer service and operational execution
- Manage daily store operations, inventory, and labor deployment
- Drives sales growth through customer connection and operational planning
- Maintains high standards for food safety, cleanliness, and brand compliance
- Analyzes store performance data to identify trends and improve results
- Strengthens team culture through communication, accountability, and leadership presence
- Demonstrates strong leadership in a high-volume coffeehouse by balancing operational efficiency with a customer-first culture.
Shift Supervisor
The Starbucks Coffee Company
Houston, TX
08.2023 - 08.2025
- Supervised daily store operations and ensured compliance with company standards.
- Trained and mentored new baristas on customer service and product knowledge.
- Managed inventory levels and organized stock replenishment for efficient workflow.
Ship Dock Process Assistant Manager
Amazon
Houston, TX
06.2021 - 06.2023
- Lead team members with daily operational tasks and workflow management.
- Coordinated communication between departments to streamline processes and improve efficiency.
- Monitored inventory levels and ensured timely replenishment of supplies as needed.
Customer Service Manager
Walmart
McComb, MS
02.2017 - 03.2021
- Managed front-end operations, including cashiers and customer service associates
- Resolved customer concerns professionally to ensure customer satisfaction and retention
- Managed cash handling, returns, exchanges, and register compliance procedures
- Assisted with scheduling, labor coverage, and workflow coordination
- Maintained operational standards, safety compliance, and store policies
Education
Associates In Business Management - Business Management
Copiah-Lincoln Community College
Wesson, MS 02.2016 - 02.2018
Skills
- Great Customer Service
- Time Management
- Team Leadership
- Multitasking
- Problem Solving
- Coaching
- Inventory Management
- Training
- Driving Sales
Timeline
Assistant Store Manager
The Starbucks Coffee Company
08.2025 - Current
Shift Supervisor
The Starbucks Coffee Company
08.2023 - 08.2025
Ship Dock Process Assistant Manager
Amazon
06.2021 - 06.2023
Customer Service Manager
Walmart
02.2017 - 03.2021
Associates In Business Management - Business Management
Copiah-Lincoln Community College
02.2016 - 02.2018