Alisha Samp
Woodbury,MN
Summary
Results oriented, self-motivated leader with diverse and comprehensive sales, client management and healthcare background with a passion for customer relations and goal achievement. Strong in areas of strategic planning, program implementation, training and account management. Enjoy working with cross functional teams to enhance knowledge of customer needs and expectations to improve programs and drive outcomes. Excel in developing and maintaining valued customer and coworker relationships. Effective communicator and problem solver with demonstrated ability to work independently. Determined Business Specialist with over eight years of experience in business and management. Excellent organizational skills with an emphasis on goal setting, achievement and multitasking. Superior presentation and leadership abilities with a demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
10
10
years of professional experience
Work History
Sales Representative, Minnesota Training Specialist
DR Demo
07.2023 - 11.2023
- Brand ambassador and subject matter expert, providing sales presentations, product performance statistics and live demonstrations to a wide demographic
- Consistently met and exceeded sales quota resulting in promotion within the first month of hire
- Build and maintain quality relationships with corporate partnerships
- Onboard, train and develop new employees in the greater metro area
- Assist and execute peer evaluations and employee performance reports to ensure strong regional team
Clinic Business Specialist
Allina Health – Joint Specialty Clinic
10.2022 - 02.2023
- Manage front desk, executive duties and patient relations to ensure an efficient and positive experience
- Continue to develop and execute patient and clinic enhancements
- Assist surgeons with executive projects and clinic requests
- Oversee patient scheduling, records and documentation in clinic and system-wide
Membership Concierge II
Life Time Athletic
06.2022 - 10.2022
- Build and maintain member relations with superior customer service
- Assist with new member applications, tours and questions to ensure appropriate connections and network establishment
- Plan, set-up and execute various club events to guarantee first class member experience
Senior Relations Manager
Xenex Disinfection Services
10.2021 - 12.2021
- Oversee International Distributors (within 13+ countries) and their current and prospective clients
- Identify opportunities for growth and additional sales within Distributor’s current client base and novel spaces
- Work cross-functionally to provide superior service, including but limited to executive team, legal, shipping, marketing and product development/engineering
- Build valued relationships and tools that contribute to fiscal, educational and portfolio expansion
Senior Government Relations Manager
07.2020 - 10.2021
- Directly contributed in over 29.32 million dollars in sales from 2019 to 2021 with a team of three– the largest sales per a division in the company’s history
- Oversee continued growth and program expansion within our client base
- Assist with new client demos and acquisitions
Government Relations Manager
03.2019 - 07.2020
- Rebuilt relationships to move our sector from null to the most profitable sector in the company’s history
- Develop and deploy a business development strategy to meet and exceed sales growth objectives for the Federal Government healthcare segment
- Build best practices for negotiating, closing, and lead development of DoD and VA opportunities
- Develop marketing and communication strategies to aid expansion in Federal Government line of business
- Manage relationships with third party suppliers and drive success through them
Senior Account Executive
07.2018 - 04.2019
- Responsible for new client acquisitions and maintaining current client relations
- Consistently exceeded sales quota expectations in the IA, MO, MS, AR, AL and LA market
- Lead sales presentations, business reviews and executive leadership meetings and served as internal point of contact to ensure strategies were relative and effective when deployed in the field
- Responsible for >$1 million in product and service sales in first 8 months
Training Manager
10.2017 - 10.2018
Mentor
- Train and develop Sales and Account Management team
- Develop training content and platforms for multiple departments across the company
- Develop and execute strategic department improvement and employee development initiatives
- Build, execute and document processes and procedures for Sales and Account Management departments
- Worked closely with Directors to improve upon existing processes and improve team member morale
- Worked closely with marketing to develop internal and external content
Implementation Manager
01.2016 - 10.2017
- Specialized in the development and deployment of pulsed UV-C technology programs to reduce hospital acquired infections in healthcare facilities across the US and Canada
- Develop and execute strategic plans for client engagement, ROI, performance metrics and clinical risk
- Actively participate in the creation and delivery of technology performance ROIs to clients to prove successful program benefits that lead to additional investment opportunities
- Build and maintain strong working relationships with Hospital Executives, Infection Control, Environmental Services and Nursing Management to define UV disinfection /priorities hospital-wide
- Managing tasks and milestones to adhere to implementation plan goals and timelines
- Develop training and certification material to aid in the training of hospital staff regarding Xenex robots and the broader infection control best practices
- Participate in RPIW's and Lean Management to help streamline hospital processes
- Serve as mentor to new Client Service Team members
- Enthusiastic team member with strong leadership skills who is detail-oriented and passionate about quality healthcare and effective training programs
Account Manager
07.2014 - 01.2016
- Share and advise on best practices to ensure program success
- Develop and present clinical reviews and serve as a subject matter expert in future recommendations that are consistent with company goals of reducing healthcare associated infections
- Developed compliance performance metrics, BMS integration guidelines, detailed departmental reports for both clientele base and executive team
- Assisted in the development and implementation of outbreak and high-risk pathogen protocols
- Experienced in Infection Prevention, Epidemiology and healthcare associated cost analysis
Implementation Specialist
09.2013 - 07.2014
- Strategic implementation of pulsed UV-C germicidal technology at numerous healthcare facilities
- Specialized in program development, clinical education and staff training during new program launches
- Assisted in the development and launch of HCAHPS initiatives, outbreak and high-risk pathogen protocols
Education
Bachelor of Science - Biology
University of North Dakota
Grand Forks, North DakotaSkills
- Relationship Building
- Interpersonal Communication
- Effective Leadership
- Customer Support
- New Client Management
- Teamwork and Collaboration
- Problem Solving
- Strategic Planning
- Project Management
- Effective Communication
- Public Speaking
- Organization
Timeline
Sales Representative, Minnesota Training Specialist
DR Demo
07.2023 - 11.2023
Clinic Business Specialist
Allina Health – Joint Specialty Clinic
10.2022 - 02.2023
Membership Concierge II
Life Time Athletic
06.2022 - 10.2022
Senior Relations Manager
Xenex Disinfection Services
10.2021 - 12.2021
Senior Government Relations Manager
07.2020 - 10.2021
Government Relations Manager
03.2019 - 07.2020
Senior Account Executive
07.2018 - 04.2019
Training Manager
10.2017 - 10.2018
Implementation Manager
01.2016 - 10.2017
Account Manager
07.2014 - 01.2016
Implementation Specialist
09.2013 - 07.2014
Mentor
Bachelor of Science - Biology
University of North Dakota