Alisha Servio
Brooklyn,NY
Summary
Dynamic professional with a proven track record in security and customer service. Excelled in emergency response and safety protocol, enhancing facility security. Skilled in incident reporting and superior customer service, demonstrating a keen observation ability and a commitment to excellence. Achieved significant improvements in customer satisfaction and safety measures.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Laced Studios NYC
Alisha Servio
10.2017 - Current
- Conducts pre-appointment consultations for hair design discussions.
- Providing exceptional customer service by using quality hair products, pre styling hair cleanse and explaining post care directions to each customer.
- Managing appointments, pricing, marketing and adhering to proper hygiene standards.
JD Sports
JD Sports
04.2023 - 05.2024
- Create top tier shopping experience by staying up to date with product quality and releases.
- Assist with finalizing online orders and restocking display selections
- Ensure customer satisfaction by suggesting different styles and offering additional accessories.
Amazon
Amazon
08.2018 - 04.2022
- Ensured timely processing and loading of customer orders.
- Processed requests for order fulfillment.
- Pulling material, packing boxes and placing orders in the delivery area.
Education
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06-2010
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Detailed oriented
- Result driven
- Work ethic
- Punctuality
- Reliability
- Keen observer
Timeline
Security Officer
Allied Universal
06.2024 - Current
JD Sports
JD Sports
04.2023 - 05.2024
Amazon
Amazon
08.2018 - 04.2022
Laced Studios NYC
Alisha Servio
10.2017 - Current
High School Diploma -
Susan E. Wagner High School