Alisha Settle
Columbus,United States
Summary
Focused Product Coordinator handling diverse administrative functions. Proven history managing competing priorities and products in fast-paced and rapidly changing environments.
Overview
18
18
years of professional experience
Work History
ECommerce Product Support Coordinator - Senior
Cummins Inc.
08.2018 - Current
- Manage Ecommerce projects from start to finish
- Act as a leader for team members by leading meetings and developing new processes
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Technical Documentation Associate - Specialist
Cummins Inc.
04.2014 - 08.2018
- Develop and maintain relationships with current and potential customers
- Use effective communication skills to stay in contact with engineers and customers
- Work independently to develop and lead projects for multiple Business Units
- Study new procedures and practices to enable a more efficient workflow
- Attend weekly meetings to develop our team communication with other departments
- Audit and review Engineering Job Request files for accuracy
- Maintain a consistent workflow of Specification Audits to assist the team
- Work with engineers and customers to correct or find a solution for any pending issues
- Compile monthly reports to disburse amongst different departments
- Create reports for different Business Units to use and attend meetings to represent the Product Release Specification team
- Work with manager to screen and interview new employees
- Lead interviews and consensus meetings for open positions
Retail Sales Representative
Verizon Wireless
10.2010 - 04.2014
- Develop and maintain relationships with current or prospective business accounts
- Create sales goals for the day with team members
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Prepare sales slips or sales contracts
- Maintain records related to sales
- Place special orders or call other stores to find desired items
Financial Representative, MIT
American General Finance
05.2008 - 10.2010
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Plan, direct, or coordinate the activities of workers in branches
- Approve, reject, or coordinate the approval or rejection of lines of credit for commercial, real estate, or personal loans
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Prepare operational or risk reports for management analysis
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Financial Services Associate
First Financial
11.2006 - 05.2008
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
Education
Master of Business Administration -
Grace College and Seminary
Winona Lake, Indiana06.2020
Bachelor of Science - Business Administration
Grace College and Seminary
Winona Lake, Indiana04.2017
Associate of Science - Business Administration
Ivy Tech Community College
Columbus, Indiana05.2016
Skills
Process Improvement
Project Management
Data Entry
Documentation and Recordkeeping
Support Services
Customer Service
Employee Supervision
Schedule Management
Team Collaboration
Attention to Detail
Project management experience
Project Support
References
Available upon request.
Timeline
ECommerce Product Support Coordinator - Senior
Cummins Inc.
08.2018 - Current
Technical Documentation Associate - Specialist
Cummins Inc.
04.2014 - 08.2018
Retail Sales Representative
Verizon Wireless
10.2010 - 04.2014
Financial Representative, MIT
American General Finance
05.2008 - 10.2010
Financial Services Associate
First Financial
11.2006 - 05.2008
Master of Business Administration -
Grace College and Seminary
Bachelor of Science - Business Administration
Grace College and Seminary
Associate of Science - Business Administration
Ivy Tech Community College