Alisha Sharpe
Port Wentworth,GA
Summary
Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
GREENLEAF CENTER
Valdosta, GA
12.2022 - 11.2023
- Redirect patients to prevent any self harm behaviors
- Observe patients every 5 to 15 minutes during sleep hours
- Report to charge nurse of any changes in a patient's behavior
- Accurately assessing and documenting vital signs.
Order Picker
Amazon.com
Tampa, FL
09.2020 - 10.2022
- Pick order for customers
- Accurately read the screen to scan the correct bin to retrieve item
- Operate an order picker pit machine to get customers orders.
Customer Service Representative
Kforce/Titan Technologies
Tampa, FL
07.2020 - 08.2021
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service.
Phlebotomist Technician
Octapharama Plasma
Tampa, FL
09.2019 - 09.2020
- Determining suitability for donors in the plasmapheresis process
- Prepare donors for venipuncture
- Monitor donors for reactions and assist with physician substitute
- Following all standard operating procedures regulated by the FDA
- Maintains financial accounts by processing customer adjustments for donor payment.
Cashier/Customer Service
Walmart
Clearwater, FL
05.2018 - 04.2019
- Answering customers' questions about specific products/services
- Manage returns of merchandise
- Stay up-to-date with new products/services
- Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.
Shift Leader/Manager
Dairy Queen
Valdosta, GA
10.2015 - 05.2018
- Motivating and leading employees to achieve organizational objectives
- Organizing shift schedules for team members
- Assigning duties to specific employees based on role and skills
- Training new and current team members on tasks
- Handling customer issues and managing conflicts.
Education
Associate - Medical Billing and Coding
Grantham University
04.2021
Certificate - Phlebotomy
Med Hearts Training
05.2018
High School -
Lowndes High School
01.2016
Skills
- Excellent Computer Skills
- Communication skills
- Customer service
- Leadership
- Knowledge of Medical Terminology
- Charting and Clinical Documentation
- Data Reporting
Certification
- Certified Phlebotomy Technician (CPT), 05/01/18, Present
- BLS Certification, 12/01/22, 12/01/24
Timeline
Behavioral Health Associate
GREENLEAF CENTER
12.2022 - 11.2023
Order Picker
Amazon.com
09.2020 - 10.2022
Customer Service Representative
Kforce/Titan Technologies
07.2020 - 08.2021
Phlebotomist Technician
Octapharama Plasma
09.2019 - 09.2020
Cashier/Customer Service
Walmart
05.2018 - 04.2019
Shift Leader/Manager
Dairy Queen
10.2015 - 05.2018
Associate - Medical Billing and Coding
Grantham University
Certificate - Phlebotomy
Med Hearts Training
High School -
Lowndes High School