Alisha Spence
Charlotte,NC
Summary
Resourceful professional with a strong focus on guest engagement and team collaboration. Experienced in managing multiple tasks efficiently, ensuring service excellence in fast-paced environments. Known for adaptability, organization, and training new staff to enhance service quality.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Postino
Charlotte, NC
12.2025 - Current
- Managed multiple tables to ensure timely order accuracy and delivery, enhancing overall guest experience.
- Delivered exceptional customer service, while upselling to enhance guest satisfaction and retention.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Collaborated with kitchen staff on food and drink pairings to elevate dining experience for guests.
- Trained new staff on restaurant procedures and standards to improve service consistency and team integration.
Certified Trainer/Lead Server
North Italia
04.2024 - 12.2025
- Facilitated onboarding sessions, ensuring new employees gained essential skills and knowledge quickly.
- Evaluated training effectiveness through feedback and performance assessments, refining content based on findings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Mentored new hires, fostering staff development and enhancing team cohesion.
- Provided ongoing support for certified individuals, guiding them through new challenges to aid in their professional growth.
Server/Shift Lead
Juniper Grill
02.2023 - 04.2025
- Delivered exceptional customer service by actively resolving guest needs and inquiries, enhancing overall dining experience.
- Coordinated with kitchen staff to streamline food preparation and delivery, ensuring timely service during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Educated new servers on restaurant protocols and best practices, fostering a culture of service excellence.
Covid Operations Team Member
Conway Medical Center
09.2020 - 06.2022
- Operated medical equipment, contributing to accurate and timely patient care delivery.
- Assisted in inventory management, ensuring optimal stock levels for essential medical supplies.
- Collaborated with team members to streamline daily operations, enhancing workflow efficiency.
- Assisted in inventory management, maintaining optimal stock levels for essential supplies.
- Assisted in various technical tasks across multiple departments to support operations.
Education
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SCSkills
- Cocktail preparation
- Food and drink pairing
- Point-of-sale management
- Upselling techniques
- Customer engagement
- Team collaboration
- Analytical thinking
References
Jeffrey Boland,
Area Director/Hospitality Manager
Telephone: (704) 576-8504
Rev. D. Katrina Reaves,
Director of Youth Services
Telephone: (843) 331-9577
Email: katrinareaves@hotmail.com
Pamela Wright,
Nurse Technician/Nurse Secretary
Telephone: (336) 432-6113
Email: pamelawright2@conehealth.com
Timeline
Bartender/Server
Postino
12.2025 - Current
Certified Trainer/Lead Server
North Italia
04.2024 - 12.2025
Server/Shift Lead
Juniper Grill
02.2023 - 04.2025
Covid Operations Team Member
Conway Medical Center
09.2020 - 06.2022
Bachelor of Science - Public Health
Coastal Carolina University