Alisha Stephenson
Butler,Pennsylvania
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Care Center Agent
Independence Health System
08.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Paraprofessional
Butler Area School District
08.2018 - 08.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Child Care Worker/Preschool Aide
Lifesteps
03.2009 - 08.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Associate of Arts - Early Childhood Education
Butler County Community College
Butler, PA05.2016
Skills
- Organizational Skills
- Differentiated Instruction
- Classroom support
- Special Education Support
- Teacher Support
- Small Group Instruction
- Activity Oversight
- Clerical Support
Timeline
Care Center Agent
Independence Health System
08.2022 - Current
Paraprofessional
Butler Area School District
08.2018 - 08.2022
Child Care Worker/Preschool Aide
Lifesteps
03.2009 - 08.2019
Associate of Arts - Early Childhood Education
Butler County Community College