Lynett Holman
Canton,MI
Summary
I’m a retired government worker. I’ve worked for the United States Postal Service for 30 years. I’ve worked for the government a total of 40 years working various positions in different branches of the government.
Overview
11
11
years of professional experience
Work History
Customer Care Center Agent
United States Postal Service
08.2012 - 03.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
No Dergree - Liberal Arts And Sciences
Oakland Community College
West Bloomfield, MISkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Organizational Skills
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Critical Thinking
- Call Management
- Conflict Resolution
- Persuasive Speaking
- Polite communication skills
- Internet savvy
- Lead prospecting
- Microsoft Office
- Attention to Detail
- Adaptability and Flexibility
- Analytical and Logical Thinking
- Basic Math
Additional Information
I’ve also worked various jobs such Cashir positions at McDonald’s and following that Kroger Grocery and Sears Roebucks.
Timeline
Customer Care Center Agent
United States Postal Service
08.2012 - 03.2023
No Dergree - Liberal Arts And Sciences
Oakland Community College