Sarah Kennemuth
Hawthron,PA
Summary
Experienced patient access professional with 10+ years supporting scheduling, registration, insurance verification, and patient communication. Known for active listening, information documentation, and problem solving in fast-paced healthcare settings.
Overview
21
21
years of professional experience
Work History
Care Center Agent
WVU Medicine
Butler, Pennsylvania
09.2025 - Current
- Provided patient care support by responding to inquiries, resolving complaints, and sharing general healthcare service information.
- Responded to patient calls for healthcare provider support and service inquiries, ensuring accurate information delivery.
- Verified and updated patient information in Meditech, maintaining data integrity for seamless patient care.
- Coordinated patient Phreesia appointment requests and reminders for multiple physician offices, enhancing scheduling efficiency.
- Scheduled appointments for multiple primary care provider offices.
- Submitted prescription refill requests for patients.
- Verified insurance eligibility through OneSource.
- Worked remotely from home while staying in close contact with direct supervisor, team members, and office staff through Microsoft Office Teams.
- Achieved monthly performance goals set by management for continued remote work. set by management to remain working remotely instead of hybrid or in office.
Lead Patient Access
Penn Highlands Brookville
Brookville, Pennsylvania
01.2016 - 08.2025
- Registered patients for appointments, walk-in services and admissions.
- Assisted patients with check-in, directions, and service questions.
- Explained registration forms and consent documents to patients.
- Collected co-payments to facilitate smooth financial transactions and support patient services. for services.
- Enhanced patient care satisfaction by resolving issues with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve departmental goals and effectively resolve issues.
- Trained coworkers on electronic medical record systems to improve team competency.
Clerk Typist II
Clarion County Mental Health
Clarion, Pennsylvania
08.2005 - 07.2008
- Transcribed medical dictations from physicians to create accurate patient records. for physicians.
- Organized and filed client records to ensure easy retrieval and confidentiality. and kept confidential case files organized.
- Answered incoming calls, efficiently routing callers to appropriate mental health program staff to facilitate timely assistance.
- Recorded meeting minutes for multi-organization service meetings, capturing key discussions and decisions for reference.
- Prepared mail packets and office supplies for daily office operations.
Education
High School Diploma -
Redbank Valley High School
New Bethlehem, PA05-2004
Skills
- Patient appointment coordination
- Care coordination
- Information management
- Problem solving
- Multitasking
- Active listening
- Patient advocacy
- Professional networking
Timeline
Care Center Agent
WVU Medicine
09.2025 - Current
Lead Patient Access
Penn Highlands Brookville
01.2016 - 08.2025
Clerk Typist II
Clarion County Mental Health
08.2005 - 07.2008
High School Diploma -
Redbank Valley High School