Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Stevens

Towson,MD

Summary

Experienced in elevating sales and enhancing customer experiences through expert cross-selling and relationship-building. Demonstrated a hardworking and passionate nature, consistently achieving goals and completing daily tasks with proven leadership skills and time management. Track record of meeting all sales targets and fostering customer loyalty by leveraging CRM software and meticulous attention to detail. Strong commitment to professionalism, effective problem-solving and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hair Salon Manager

HC Salons
08.2024 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Scheduled clients for appointments according to available time slots.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer queries in a timely manner by utilizing established procedures.

Professional Stylist

HC Salons
02.2022 - Current
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Worked closely with store management to set and achieve individual sales targets, and commission goals contributing to overall team success.
  • Built long-lasting customer relationships through attentive service and consistent follow ups.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked on 5-8 customers daily while maintaining distinguished cleanliness and organization of work areas.

Sales Agent

Maryland Auto Mall
01.2021 - 03.2022
  • Scheduled appointments with customers daily.
  • Expanded client base by diligently prospecting new leads, making about 20+ calls daily and effectively presenting product offerings.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Developed strong relationships with clients through excellent customer service and regular follow ups.

Delivery Courier

Amazon
03.2020 - 01.2021
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Communicated with dispatch and customers for accurate delivery information.
  • Making 120+ deliveries per day

Customer Service Representative

Walmart
06.2018 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Cosmetology

Empire Beauty School
Glen Burnie, MD
11.2017

High School Diploma -

Caesar Rodney High School
Camden, DE
06.2014

Skills

  • Appointment scheduling
  • Professionalism
  • Customer Service
  • Professional telephone demeanor
  • Problem-solving abilities
  • Computer proficiency
  • Customer relationship management (CRM)

Certification

  • Licensed Cosmetologist - November 2017- present

Timeline

Hair Salon Manager

HC Salons
08.2024 - Current

Professional Stylist

HC Salons
02.2022 - Current

Sales Agent

Maryland Auto Mall
01.2021 - 03.2022

Delivery Courier

Amazon
03.2020 - 01.2021

Customer Service Representative

Walmart
06.2018 - 01.2020

Cosmetology

Empire Beauty School

High School Diploma -

Caesar Rodney High School

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Alisha Stevens