Krista Hadden
Conway,SC
Summary
Dynamic Hair Salon Manager with a proven track record at Carmen! Carmen! at Belk, excelling in staff training and customer service. Expert in appointment management and salon marketing, I fostered a welcoming environment that enhanced client satisfaction and loyalty, driving repeat business and elevating team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hair Salon Manager
Carmen! Carmen! at Belk
Myrtle Beach, South Carolina
07.2020 - Current
- Managed daily operations of the hair salon to ensure smooth service delivery.
- Oversaw scheduling and appointment management for staff and clients.
- Assisted in training new stylists on salon procedures and customer service expectations.
- Maintained cleanliness and organization of the salon environment for client comfort.
- Collaborated with team members to create a welcoming atmosphere for clients.
- Handled inventory management, including ordering supplies and products as needed.
- Supported marketing efforts by promoting salon services through social media platforms.
- Addressed client inquiries and resolved concerns to enhance overall satisfaction experience.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
Hair Salon Receptionist
JCPenney Salon
Myrtle Beach, South Carolina
10.2015 - 07.2020
- Managed client appointments using salon scheduling software.
- Welcomed clients and provided exceptional customer service experience.
- Coordinated communication between stylists and clients for service requests.
- Processed payments and maintained accurate financial records at the front desk.
- Organized salon inventory, ensuring supplies were stocked and accessible.
- Maintained a clean and organized reception area for a professional environment.
- Processed payments for services rendered using cash register system.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
- Scheduled appointments using an online booking system.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
- Assisted other team members with various tasks as needed.
- Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
Restaurant Manager
Prince Creek Diner
Murrells Inlet, South Carolina
01.2012 - 04.2015
- Oversaw daily operations and staffing in a high-volume restaurant environment.
- Managed inventory levels and ordered supplies to meet customer demand.
- Trained and developed staff on service standards and operational procedures.
- Implemented effective scheduling to optimize labor costs and service efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Enforced health and safety regulations to maintain a clean, safe environment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
Education
High School Diploma -
Bellevue High School
Bellevue, OH06-2007
Cosmetology License - Cosmetology
EHOVE Career Center
Milan, OH04-2007
Skills
- Appointment management
- Staff training
- Inventory management
- Customer service
- Salon marketing
- Client relationship management
- Haircut techniques
- Color application
- Styling methods
- Product knowledge
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Employee training
Certification
- South Carolina Cosmetology License - RC .98344
Timeline
Hair Salon Manager
Carmen! Carmen! at Belk
07.2020 - Current
Hair Salon Receptionist
JCPenney Salon
10.2015 - 07.2020
Restaurant Manager
Prince Creek Diner
01.2012 - 04.2015
High School Diploma -
Bellevue High School
Cosmetology License - Cosmetology
EHOVE Career Center