Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Alisha van Hemert

Manager
Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Area Manager II

Amazon
Crest Hill, IL
10.2021 - Current
  • Mentored team of Process Assistants, Managers, 200+ Associates and Ship Clerks in different areas related to job function such as Critical Pull Time (CPT) Management, Outbound Dock Management, Trailer Utilization, Benchmark/Performance Expectations, Engagement and Standard Work Items that led to achieving record breaking shifts consisting of sorting 100,000+ packages
  • Analyzed Missort and DPMO data (i.e Scanner Errors, DEA/Missort Misses, Scan Rates and Benchmark Rates) through platforms such as Excel, ATLAS, PerfectMile and ATSLearning that led to improved overall performance in VPMs(Virtual Physical Mismatch) and Container Build BenchMark Rates
  • Reinstated Women@MDW5 affinity group as President and constructed team of board members to promote diversity and equality of women in the workplace as well as coordinated donations/social events
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes. Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Area Manager I

Amazon
Crest Hill, Illinois
06.2020 - 10.2021
  • Developed the 5S (Sort, Straighten, Shine, Standardize and Sustain) team that became #1 in the central region in nationwide building improvement challenge by working with associates on weekly projects for sort center organization and layout changes to improve safety and area readiness
  • Met customer promise expectations by exceeding Container Building, Fluid Loading, Outbound, Sortation, and Inbound Benchmarks and driving performance through implementing and optimizing operational strategies to improve deficiencies
  • Constructed Continuous Improvement Projects such as, the Go Green Initiative Project with estimated savings of $1.38M to improve supply regulation for the site
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Developed systems to track and log work issues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Area Manager Intern

Amazon
Crest Hill, IL
06.2020 - 10.2021
  • Shadowed multiple department heads which provided a holistic view of operations in the center and improved area readiness which led to 70,000 packages per sort being reached
  • Contributed to reaching #2 ranking of Sort Centers in the Nation by taking on efficiency projects which improved strategy and organization during Prime Week

Business Analyst Intern

Beauty Lounge & Co
Gainesville, FL
06.2019 - 08.2019
  • Generated a strong social media presence and enhanced brand awareness by creating weekly content for beauty services and daily promotional posts graphics for 500+ followers that increased following by an additional 30

Education

B.S - Marketing, Information Systems

University of Florida

Skills

  • Supply Chain Management
  • Customer Service
  • Administration and Reporting
  • Management Training
  • Business Leadership
  • Area Management
  • Strategic Planning
  • Photography
  • Logistics
  • Project Management
  • Managing Operations and Efficiency
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • MySQL

Certification

Certifications Microsoft Office Specialist Excel 2016, Learning Data Analytics, Amazon Advertising Development Track Program, Social Media Marketing, AWS Cloud Practitioner (in-progress)

Timeline

Area Manager II

Amazon
10.2021 - Current

Area Manager I

Amazon
06.2020 - 10.2021

Area Manager Intern

Amazon
06.2020 - 10.2021

Business Analyst Intern

Beauty Lounge & Co
06.2019 - 08.2019

B.S - Marketing, Information Systems

University of Florida

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Alisha van HemertManager