Alisha Wood
Kissimmee
Summary
Accomplished professional with strong business acumen and proven ability to make impactful decisions. Thrives in collaborative team environments, adept at adapting to changing requirements, and consistently achieves desired outcomes. Specializes in data analysis, process enhancement, and engaging stakeholders, with talent for transforming intricate data into actionable strategies. Dependable and driven individual dedicated to delivering excellence in all endeavors.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Sr. Data Business Analyst
Apex Systems, Inc.
01.2024 - Current
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Sr. Business Analyst
TEKsystems, Inc.
01.2023 - 01.2024
- Company Overview: Walt Disney World Parks & Resorts – Technology
- Created and maintained product backlogs, user stories, and acceptance criteria using Jira and Confluence
- Orchestrated stakeholder meetings to gather comprehensive requirements for new software features, resulting in the enhancement of product functionality.
- Utilized Confluence to streamline project documentation.
- Facilitated Story Mapping sessions with business stakeholders.
- Conducted in-depth requirements gathering sessions with business stakeholders and product owners, ensuring accurate user stories are documented.
- Collaborated with the UX Design team in order to ensure the designs for the system were accurate leading to better user experience.
- Streamlined existing business processes, leading to enhancements in efficiency.
- Prepared Requirement Traceability Matrix (RTM) to track what requirements were covered in which Use Case.
- Delivered high-quality business requirements documentation, increasing project success rate by 15%
- Coordinated with software engineers to translate business requirements into technical specifications.
- Facilitated daily stand-up meetings, sprint planning, and retrospectives for four agile teams across the project.
Business Solutions Manager
Rotech Healthcare, Inc.
01.2021 - 01.2023
- Collaborate with counterparts in other regions to learn and utilize best operational practices and offer innovation to the market.
- Understand business needs and system capabilities to develop creative solutions.
- Managed budgets and contracts associated with all assigned programs/products and operations.
- Managed business process, solution & change Initiatives
- Involved in reporting status, milestones, and project plan tracking to project management and project owners on a weekly basis.
- Responsible for owning, managing & driving complex, high priority revenue generating, or strategic projects & solution design, or component phases of larger programs, with minimal supervision.
- Anticipate and take proactive measures to resolve potential gaps, conflicts, and issues.
- Provide formal leadership, mentoring and supervision to the administrative and office operations staff.
- Strong data and technical/analytical skills
- Develop Business Cases/Project Charters to clearly define the Project need from the business and run that through the Corporate PMO process.
- Create, manage and execute Project Plans during the duration of the Project.
- Assist with UAT and regression testing, Training and post go-live hyper care support.
- Ensure roadblocks on Projects are cleared in a timely fashion.
Sr. Business Analyst, DPEP
North Highland, LLC
01.2019 - 01.2020
- Company Overview: Disney Parks, Experiences & Products
- Facilitate requirements gathering work sessions with each business stakeholder group.
- Elicit and document business capabilities and technology requirements.
- Create requirements documentation to review with the business stakeholders.
- Develop project success measures that align with the initiative and business solution.
- Participate in RFI/RFP processes, including creating the documentation necessary for submission to vendors.
- Work with the business stakeholders to score/weigh each vendor accordingly.
- Participate in vendor demonstrations and assist the business in decisions.
- Excellent communication skills with both the business stakeholders and technology partners, which help to ensure the message comes across successfully.
- Participates in the design, implementation, and distribution of operating procedures.
- Create testing plans and user acceptance plans and work with the business to execute on those plans.
Project Manager, Implementation
AssistRx, Inc.
01.2019 - 01.2019
- Company Overview: Orlando, FL
- Develop concrete, detailed plans for a project, including the schedule, the budget, outlining the duties of each team members, identifying project goals, and setting a timeline for the project.
- Closely monitor each project to ensure the project remains on track and meets deadlines set forth by the client.
- Created communications both internally and externally providing status updates on a weekly basis.
- Managed multiple projects simultaneously, and effectively tracked all requirements to ensure smooth delivery.
Sr. Business Analyst, Implementation
AssistRx, Inc.
01.2018 - 01.2019
- Company Overview: Orlando, FL
- Responsible for successfully collecting business and technical requirements from clients in order to achieve smooth software implementation that meets or exceeds the client’s expectations.
- Develop documentation that accurately reflects client needs and is clearly defined for the development and QA teams, including but not limited to; Business Requirements Documents, User Stories, Wireframes, UAT Plans.
- Performed data analysis and validation between mainframe and online systems
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Be the liaison between the business units, technology teams and support teams.
- Collaborate with Product Management to balance product vision and the voice of customers to recommend and deliver best-in-class solutions.
- Effectively manage client and vendor communications and expectations.
- Work as a team player and leader to effectively coordinate across functional teams.
Sr. Business Analyst, IT Operations - PMO
Universal Orlando
01.2016 - 01.2018
- Company Overview: Orlando, FL
- Responsible for analyzing the business needs of business clients to identify business issues, data challenges and propose IT solutions that fit their operational processes.
- Work closely with the business to understand their business and system problems and opportunities in the context of the requirements and to recommend solutions that enable the organization to achieve its goals.
- Develop Business Case, Project Charter RFI, RFP, selection recommendation or other project initiation documents.
- Analyze and map business processes (current state/future state).
- Gather and define business requirements to help resolve issues or for new changes.
- Help find efficiencies and improvements to the business process.
- Work closely with external partners and/or vendors to document and develop quality requirements for requested business solutions.
- Build relationships between IT and the business partners by building trust and creating a credible partnership.
- Trace the requirements from the discovery cycle through the implementation to ensure that the scope is managed and that the original requirements are delivered.
- Drive the desired business value-added results by aligning all technology needs and the overall priorities.
- Mentored client and consultants on the agile methodology, providing direction to teams with varying degrees of experience.
- Worked as the Scrum Master on a project in the Entertainment department, assisting them with ensuring their business requirements for a new Casting tool was met
Education
Certification of Course Completion - CERTIFIED BUSINESS ANALYSIS PROFESSIONAL(CBAP)
Simplilearn Online
01.2020
Certificate of Competency - Business Analysis (CCBA)
International Institute of Business Analysts (IIBA)
01.2019
Diploma - Network Engineering and Data Communications
THE CHUBB INSTITUTE
Parsippany, NJ01.1999
A.A.S. - Computer Information Systems
DEVRY UNIVERSITY
New Brunswick, NJ01.1997
Skills
- Proficient in Microsoft Office Suite
- Requirements analysis
- Data-driven decision making
- Cross-functional collaboration
- Project coordination
- Advanced Microsoft Excel skills
- Facilitating user acceptance testing
- Process optimization
- Workflow Analysis
- Data-driven KPI evaluation
- Quality assurance
- Process mapping expertise
- Identifying performance gaps
- Risk evaluation
- Stakeholder engagement
- Assessment of system requirements
- Lifecycle management in software development
- Data mapping
- Test case development
- Experience with CRM platforms
- Operational streamlining
- Collaborative negotiation techniques
- Business process modeling
- Product management
- Customer demand evaluation
- Coordinated release scheduling
- Proficient in Tableau
- Operational reporting
- Effective technical communication
- SAP
- Customer targeting
- IIBA framework expertise
- Time management
- Detail-oriented approach
- Strong organizational skills
- Effective communication
- Strategic thinking
- Strong written communication skills
- Collaborative decision-making
- Comprehensive specifications documentation
- Stakeholder relationship management
- Client relationship management
- Analytical thinking
- Workflow optimization
- Proficient in agile practices
- Change process facilitation
- Project presentation
- BI tools expertise
- Creation of detailed use case scenarios
- Comprehensive reporting and documentation
- Business case validation
- Business analysis
- Requirements analysis
- Tableau
- Documentation
- Effective stakeholder communication
- Business requirements
- SWOT analysis facilitation
Timeline
Sr. Data Business Analyst
Apex Systems, Inc.
01.2024 - Current
Sr. Business Analyst
TEKsystems, Inc.
01.2023 - 01.2024
Business Solutions Manager
Rotech Healthcare, Inc.
01.2021 - 01.2023
Sr. Business Analyst, DPEP
North Highland, LLC
01.2019 - 01.2020
Project Manager, Implementation
AssistRx, Inc.
01.2019 - 01.2019
Sr. Business Analyst, Implementation
AssistRx, Inc.
01.2018 - 01.2019
Sr. Business Analyst, IT Operations - PMO
Universal Orlando
01.2016 - 01.2018
Certificate of Competency - Business Analysis (CCBA)
International Institute of Business Analysts (IIBA)
Diploma - Network Engineering and Data Communications
THE CHUBB INSTITUTE
A.A.S. - Computer Information Systems
DEVRY UNIVERSITY
Certification of Course Completion - CERTIFIED BUSINESS ANALYSIS PROFESSIONAL(CBAP)
Simplilearn Online
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- International Institute of Business Analysts (IIBA) - CBAP - Certified Business Analysis Professional®
- Certified Network and Data Communications Engineer, The Chubb Institute - 1999
- International Institute of Business Analysts - Certificate of Competency in Business Analysis® (CCBA) Training - 2019
Hard Skills
- Requirements Gathering & Analysis
- User Acceptance Testing (UAT)
- Project Management
- Business process improvement and modeling
- Enterprise Implementations
- KPI Dashboards & Scorecards
- Agile Methodologies (Scrum/Kanban)
- Cyber Security
- Risk Management
- Data analysis
- User Story creation
- User Experience (UX) Design Principles
Soft Skills
- Effective Communication
- Problem-Solving
- Critical Thinking
- Stakeholder Management
- Adaptability
- Team Collaboration
- Time Management
- Attention to Detail
- Negotiation Skills
- Conflict Resolution
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