ALISHA WRIGHT
New York,NY
Summary
Dedicated and detail-oriented professional with over three years of experience in caregiving, customer service, and residential shelter operations. Recognized for strong observational skills, calm decision-making in high-pressure environments, and effective communication that fosters respectful and supportive client relationships. Experienced in client intake, bed assignments, and maintaining accurate records, including incident reports, daily census, and shift documentation within systems such as CARES. Demonstrates adaptability, sound judgment, and a strong commitment to safety, compliance, and creating a structured, compassionate environment for diverse populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Associate
Bhrags
Jamaica, NY
09.2025 - Current
- Assist in the day-to-day operations of a shelter for residents.
- Process new client intake information and bed assignment.
- Maintain daily census records.
- Distribute clothing and personal care items to clients as needed.
- Distribute mail, appointment slips and other documentation to clients.
- Write detailed incident reports regarding client activity and the condition of the entire shelter.
- Document and maintain Shift Summaries and Logbooks.
- Conduct searches of client lockers.
- Conduct client pack-ups and property return.
- Manage CARES, the DHS client database.
- Participate in training and staff meetings.
- Utilize CPR/First Aid and/or NARCAN techniques in emergency situations and conform to OSHA standards.
- Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods.
- Perform other related duties as assigned by the Supervisor.
- Enforce Fire Safety Plan.
- Assist residents with laundry services and manage linen exchange for shelter residents where needed.
- Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted.
- Ability to work cooperatively with peers and other staff in order to serve the needs of the client.
- Escort clients to appointments outside of the facility as needed.
- Grant and record client access to their medications.
- Availability and flexibility to work overtime, weekends, and holidays.
- Provide the Department of Homeless Services (DHS) with daily census figures.
- Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities.
Caregiver – Private Client (Family)
Four Seasons Home Health Care
Queens
01.2022 - 01.2025
- Managed schedules, medications, and daily household coordination
- Communicated with nurses, doctors, and hospice staff
- Handled grocery shopping, appointment setting, and transportation
- Maintained organization of care notes and health documentation
- Provided emotional support and companionship with discretion and care
Retail & Guest Services Associate
Old Navy, Ulta Beauty
Stroudsburg, PA
01.2019 - 01.2021
- Provided customer service in high-traffic retail environments
- Operated registers, managed returns, and supported floor operations
- Assisted with visual merchandising, restocking, and promotional events
- Maintained professionalism and product knowledge in fast-paced settings
Attractions Associate
Great Wolf Lodge
Scotrun, PA
01.2018 - 01.2019
- Supported guest experiences at indoor attractions and water park areas
- Enforced safety protocols and assisted with guest inquiries
- Delivered friendly, service-oriented support during peak seasons
- Handled high volumes with focus on hospitality and fun atmosphere
Education
High School Diploma -
East Stroudsburg High School
East Stroudsburg, PA01-2018
Skills
- Core Competencies
- Communication
- Scheduling
- Observation
- Customer Service
- Task Coordination
- Calendar Management
- Confidentiality
- Conflict De-escalation
- Core & Interpersonal Skills
- Clear written & verbal communication
- Organization & time management
- Multi-tasking & prioritization
- Calm under pressure
- Friendly and professional tone
- Problem-solving & adaptability
Certification
- Fire Guard Certification F-02
- CPR Certification
- Food Handlers Certification
- NARCAN Certification
- Child Abuse and Neglect Training
- Sexual Harassment Training
- HIPAA Training
LANGUAGES
English: Native
Spanish: Intermediate
Timeline
Residential Associate
Bhrags
09.2025 - Current
Caregiver – Private Client (Family)
Four Seasons Home Health Care
01.2022 - 01.2025
Retail & Guest Services Associate
Old Navy, Ulta Beauty
01.2019 - 01.2021
Attractions Associate
Great Wolf Lodge
01.2018 - 01.2019
High School Diploma -
East Stroudsburg High School