Shauna Roberts
Boynton Beach,FL
Summary
Experienced Residential Manager with a strong background in staff supervision, compliance monitoring, medication administration, and resident care plan review. Skilled at maintaining safe, well-run homes and supporting team performance. I am looking for long-term employment with a company that promotes corporate and personal growth.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Residential Manager
Sunrise Community Inc
Miami, Florida
07.2012 - 03.2026
- Coordinated residential services for residents to ensure their needs were met effectively. for Sunrise Community group homes and day support programs.
- Coordinated schedules, training, and daily shift coverage for direct support staff to enhance service delivery.
- Supervised direct support staff schedules, training, and daily shift coverage.
- Reviewed resident care plans, behavior supports, and household routines.
- Monitored resident care plans, behavior supports, and household routines.
- Kept regular communication with families, guardians, and service coordinators regarding resident needs.
- Supported admissions, discharges, and transitions within community living settings.
- Facilitated staff meetings to address concerns and align on duties and program expectations.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Resolved conflicts between tenants effectively through active listening techniques.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Ensured that all legal documents are properly filed according to established guidelines.
- Participated in the hiring process by interviewing potential candidates for vacant positions in the organization.
- Responded quickly to emergency situations within residential buildings or on grounds. Coordinated appropriate follow-up action.
- Coordinated staff schedules to ensure resident needs were met.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
- Maintained accurate records related to tenant leases and contracts; updated information in the database system regularly.
- Reviewed incident reports, documentation, and staff notes for accuracy.
- Prepared and submitted monthly tenant visit logs to maintain accurate records. monthly tenant visit logs.
- Supervised a team of staff members responsible for cleaning, repairs,and tenant relations.
- Supervised a team of staff members responsible for cleaning, repairs,and tenant relations.
Direct Support Professional
CK Group home
Miami, Florida
04.2008 - 04.2012
- Supported residents with daily living needs in a CK Group home setting.
- Assisted with personal care, hygiene, and dressing routines.
- Administered medications and documented resident support records.
- Prepared meals and followed special diet instructions.
- Monitored safety and responded to behavior changes calmly.
- Accompanied residents in community activities, appointments, and errands.
- Communicated resident needs to nurses, families, and housekeeping staff.
- Maintained clean living spaces and organized household supplies.
- Monitored behaviors, documented observations, and promptly reported changes or concerns to supervisor to ensure effective care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed the care plan and directions to administer medications.
- Supported individuals in learning and developing new skills to promote independence and self-sufficiency.
- Assisted individuals with mobility challenges to navigate their environment safely. and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Built strong relationships with families to enhance communication and ensure continuity of care. with families of those receiving services to ensure continuity of care.
- Planned and prepared healthy meals and snacks for clients.
- Maintained detailed records of services performed on clients.
Cargiver
Grants Grouphome
Miami, Florida
01.2007 - 12.2007
- Assisted group home residents with bathing, dressing, grooming, and daily routines.
- Monitored resident safety and reported changes to group home supervisors promptly.
- Prepared meals and supported feeding according to individual care plans.
- Provided companionship and emotional support during daily group home activities.
- Administered medications and documented resident care activities accurately.
- Maintained clean living areas and sanitized shared spaces throughout shifts.
- Transported residents to appointments, community outings, and scheduled services.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assistant Store Manager
Rainbow Shops
Pembroke Pines, Florida
03.2003 - 01.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised sales floor operations and supported Rainbow Shops customer service standards.
- Trained associates on merchandising, register procedures, and daily store routines.
- Managed opening and closing tasks for Rainbow Shops store operations.
- Monitored inventory levels and coordinated stock replenishment with store teams.
- Maintained visual merchandising displays across departments and seasonal promotions.
- Assisted with scheduling, staffing coverage, and shift coordination for associates.
- Resolved customer concerns and supported a positive shopping experience.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Representative
Avon Products
Pembroke Pines, Florida
03.2002 - 04.2004
- Promoted Avon beauty products through direct customer outreach
- Maintained strong client relationships across assigned territory
- Developed key customer relationships to increase sales.
- Processed customer orders efficiently and processed sales requests
- Oversaw personal sales activities pipeline and follow-up contacts
- Presented product catalogs and explained item benefits
- Demonstrated skincare and cosmetics during customer visits
- Resolved customer questions about pricing, delivery, and product use
Education
Some College (No Degree) -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Norland Sr High School
Miami, FL06-2001
Skills
- Residential management
- Residential programs
- Care plan analysis
- Behavior support
- Medication management
- Incident management
- Compliance oversight
- Staff management
- Staff scheduling
- Effective communication
- RBT Certified
- Medication Certificate
- CPR Certified
- HIPAA
- OSHA compliance
- HIV/AIDS
- Zero Tolerance
- Core competencies
- Computer Lit
Certification
- RBT Certification
- CNA Certification
- HHA Certification
- Medication Administration Certification
- CPR/First Aid Certification
- HIPAA
- HIV/AIDS
- OSHA
- Direct Core Competency
- Zero Tolerance
Timeline
Residential Manager
Sunrise Community Inc
07.2012 - 03.2026
Direct Support Professional
CK Group home
04.2008 - 04.2012
Cargiver
Grants Grouphome
01.2007 - 12.2007
Assistant Store Manager
Rainbow Shops
03.2003 - 01.2007
Sales Representative
Avon Products
03.2002 - 04.2004
Some College (No Degree) -
Broward College
High School Diploma -
Norland Sr High School