Alishah Morgan
Kissimmee,FL
Summary
Exhibited exceptional work ethic, organizational skills, and adaptability to consistently deliver quality service and drive organizational success.
Overview
9
9
years of professional experience
Work History
Retail Store Associate
Blue Stream Fiber
Port St Lucie, FL
05.2023 - 01.2026
- Facilitated customer support through in-person and phone interactions, addressing account inquiries, service modifications, and billing concerns.
- Executed creation and processing of work orders for new service installations, disconnections, move-outs, and equipment returns.
- Facilitated collaboration among sales, technical support, and field operations to ensure seamless service delivery.
- Managed returned equipment processing and ensured accurate documentation verification.
- Delivered professional and friendly customer service while efficiently resolving issues.
- Monitored product promotions and service plans to enhance customer decision-making.
- Streamlined record-keeping processes and facilitated daily store operations.
Customer Service Representative
Activus Connect
Orlando, FL
02.2021 - 05.2023
- Supported a federal agency by assisting callers with questions about tax filings, stimulus payments, and related federal relief programs during the pandemic.
- Provided clear, accurate information while maintaining confidentiality and compliance with federal guidelines.
- Researched and resolved account issues using secure databases and online systems.
- Communicated complex information in a simple, professional manner to help customers understand next steps and available resources.
- Managed a high volume of inbound calls with empathy and patience, often assisting individuals experiencing financial hardship.
- Consistently met performance and quality goals for call handling, accuracy, and customer satisfaction.
Prior Authorization Representative
CVS Health
Remote
09.2020 - 02.2021
- Help patients get timely access to their prescribed medications by processing and reviewing prior authorization requests.
- Communicate daily with doctors' offices, pharmacies, and insurance companies to gather information and complete approvals.
- Check insurance coverage, verify eligibility, and make sure all required documents are accurate and up to date.
- Use CVS systems and online tools to track cases, enter notes, and follow up on requests efficiently.
- Solve issues that could delay treatment, such as missing information or insurance discrepancies.
- Handle sensitive patient information with care and maintain full HIPAA compliance.
- Stay on top of daily goals and deadlines while providing professional, compassionate service to patients and healthcare providers.
Teacher's Assistant
St Lucie Schools
Port St Lucie, FL
04.2017 - 07.2020
- Supported the lead teacher in planning and delivering engaging lessons that met the individual learning needs of ESE students.
- Provided one-on-one and small-group assistance to help students build academic, social, and communication skills.
- Adapted classroom materials and activities to make learning accessible and enjoyable for every student.
- Encouraged positive behavior, participation, and confidence through patience, guidance, and consistent support.
- Assisted with classroom organization, lesson preparation, and hands-on activities to create an effective learning environment.
- Communicated regularly with teachers and staff about student progress and classroom needs.
- Helped foster an inclusive, caring classroom community where all students could learn and grow.
Education
Bachelor of Science (B.S.) - undefined
Indian River State College
08.2024
Skills
- Conflict resolution
- Customer engagement
- Team collaboration
- HIPAA Compliance
- Prior Authorization & Insurance Verification
- Patient Support
- Medical Documentation
- Data Entry
- Customer Service
- Problem Solving
- Remote Work Systems
- Organization & Time Management
Timeline
Retail Store Associate
Blue Stream Fiber
05.2023 - 01.2026
Customer Service Representative
Activus Connect
02.2021 - 05.2023
Prior Authorization Representative
CVS Health
09.2020 - 02.2021
Teacher's Assistant
St Lucie Schools
04.2017 - 07.2020
Bachelor of Science (B.S.) - undefined
Indian River State College