Alisha M. Daniel

• Greeted Joint Base Lewis-McChord guests and accepted orders at the cashier counter.
• Used POS system to complete cash, card, and meal transactions.
• Welcomed customers to the establishment with a friendly demeanor. and provided excellent customer service.
• Handled customer payments using various methods including cash and cards. with cash, credit and debit cards, checks, gift cards, and store credits.
• Oversaw cash drawer management and ensured accurate reconciliation of receipts during shift changes.
• Conducted cash counts at the start and end of shifts for accuracy. at the beginning and end of each shift to ensure accuracy of funds on hand.
• Verified that all prices were accurate before ringing up purchases.
• Restocked ingredients, condiments, and packaging supplies for steady service.
• Maintained clean dining, prep, and cashier areas during busy rushes.
• Addressed customer complaints effectively or escalated to management. or referred them to management for resolution.
• Assisted customers in locating items within the store.
• Answered guest questions about menu items and order modifications.
• Promoted loyalty programs to increase customer retention.
• Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
• Assisted team members during busy periods to improve workflow.
• Scanned items and checked pricing on a cash register for accuracy.
• Followed company safety regulations to maintain a safe work environment.
• Enforced safety regulations in order to maintain a safe working environment.
• Reported suspicious behavior, incidents and theft to support loss prevention.
• Executed routine cleaning tasks such as sweeping and dusting. such as sweeping floors, dusting shelves.
• Kept work area organized and tidy throughout the shift. and organized work area throughout the shift.
• Supported team members with food assembly and counter service tasks.
• Handled returns and exchanges according to established policies.
• Prepared Philly steak sandwiches and side items according to Charley’s recipes.
• Assisted with training new employees on proper cash handling procedures.
• Provided information about products and services to customers.
• Offered suggestions when appropriate to help customers find what they wanted quickly.
• Enforced dressing room rules to prevent vandalism and theft.
• Responded to incoming phone calls in a professional manner. promptly with a professional demeanor.
• Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
• Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.

Greeted and directed customers kindly and accurately.

• Greeted visitors at front desk to provide assistance and create a welcoming environment. visitors and managed front desk reception for office guests.
• Answered incoming calls and routed messages to proper departments.
• Scheduled appointments and maintained calendar bookings for staff and clients.
• organized client bookings and scheduled dates in booking calendar
• Resolved basic guest concerns and supported daily office operations.
• Updated records and maintained accurate front desk logs and files.
• Coordinated mail, deliveries, and package distribution across office teams.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.