Alishia Griffin
La Marque,TX
Summary
An accomplished leader with a proven track record at Walgreens, seeking career growth in health care management. Adept in operations management and team leadership, with expertise in inventory management and customer service excellence. Experienced in driving significant improvements in customer satisfaction, operational efficiency, and fostering collaborative, high-performing teams. Familiar with Athena, Microsoft Office, and Kronos systems,
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Store Manager
Walgreens
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotations.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for increased customer satisfaction.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
Pharmacy Operations Manager
Walgreens
09.2020 - 12.2022
- Optimized workflow processes within pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
Residential Specialist
The Wood Group -MHMR
08.2015 - 12.2017
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic well-being.
- Provided essential daily living assistance, enabling residents to maintain independence and high quality of life.
- Documented medication dosages, behavioral changes and feeding patterns for each patient.
- Served as reliable point of contact for families, providing regular updates on their loved one's progress and addressing any questions or concerns they may have had.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at time of event.
- Accompanied residents on shopping trips, medical appointments, and recreational activities, providing careful supervision at all times.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
- Contributed to increased occupancy rates by showcasing available units and promoting facility amenities during property tours.
Education
Bachelor Of Applied Science - Integrated Studies
12.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Team leadership and coaching
- Inventory Management
- Outstanding communication skills
- Cash Management
- Shift Scheduling
- Recruitment and hiring
Certification
- PTCB certified
- Texas State Board of Pharmacy certified technician
Timeline
Store Manager - Walgreens
04.2023 - Current
Pharmacy Operations Manager - Walgreens
09.2020 - 12.2022
Residential Specialist - The Wood Group -MHMR
08.2015 - 12.2017
Baylor University - Bachelor Of Applied Science, Integrated Studies