Alishia Johnson
Tyler ,Tx
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Med Aide
Shiftkey
Tyler, TX
07.2023 - 02.2026
- Provided compassionate care to patients, ensuring comfort and safety during treatment.
- Assisted in daily living activities, promoting patient independence and dignity.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare team members to develop personalized care plans.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Educated patients and families on health management and preventative care strategies.
Call Center Customer Service Representative
AT&T
Dallas TX
03.2021 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Call Center Solutions
San Antonio
2014 - 2018
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while maintaining professionalism and customer satisfaction.
- Monitored performance metrics, ensuring adherence to quality standards in customer interactions.
Education
Associate of Science - Liberal Arts
Northwest Vista College
San Antonio, TXSkills
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Vital sign monitoring
- Customer support
- Data entry
- Call center customer service
- Inbound phone calls
- Resolving issues
Timeline
Med Aide
Shiftkey
07.2023 - 02.2026
Call Center Customer Service Representative
AT&T
03.2021 - 09.2021
Customer Service Representative
Call Center Solutions
2014 - 2018
Associate of Science - Liberal Arts
Northwest Vista College