ALISIA BROOKS WILSON
Freedom Trust USA-BBB ENTERPRISES
Jackson
31
years of professional experience
29 years of experience strengthened human resources, general management, tax preparation, and customer service performance.,Recruiting, payroll management, tax consultation, bookkeeping, and complaint resolution supported stronger client satisfaction and loyalty.,Versatility across food service, catering, delivery, home repair, and customer service kept high-volume work moving through long shifts with clear communication and consistent task completion.
Work History
Self Employed Caterer Organic Food/Delivery Driver
7 Years 8 Months- Prepared and presented diverse catering menus for various events.
- Set up and decorated event spaces according to client specifications.
- Coordinated food service logistics during events to ensure smooth operations.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Collaborated with team members to execute timely meal deliveries and setups.
- Maintained cleanliness and organization of work areas throughout events.
- Managed inventory and supplies for catering equipment and food items.
- Provided excellent customer service, addressing guest inquiries and needs.
- Navigated efficiently using GPS and delivery apps.
- Communicated effectively with customers regarding order status.
- Verified accuracy of orders before delivery.
- Delivered food promptly to customers in designated areas.
Self Employed-Tax Specialist and Consultant
23 Years 9 Months- Prepare returns and government forms for various clients
- Prepared and reviewed tax returns for individual and business clients.
- Assisted clients in understanding tax obligations and deductions.
- Conducted research on tax regulations to ensure compliance.
- Collaborated with team members to streamline tax preparation processes.
- Utilized accounting software for accurate data entry and reporting.
- Responded to client inquiries regarding tax issues and documentation.
- Organized documentation for audits and financial reviews effectively.
- Maintained up-to-date knowledge of changes in tax laws and regulations.
- Prepared, reviewed, and filed tax returns for individual clients.
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Processed forms and payments for customers.
- Performed calculations to determine estimated taxes due or refunds expected.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Helped individual clients, trusts, partnerships, and corporations maintain compliance with tax and reporting laws.
Customer Service Specialist
7 Years 3 Months- Customer Service Specialist-took inbound calls for 8 hr shift for customer complaints, extensive typing, escalating to other departments for continued assistance and issued refunds Assisted customers with reservations and equipment inquiries effectively.
- Processed rental agreements and payments accurately and promptly.
- Resolved customer complaints with empathy and professionalism.
- Educated customers on equipment usage and safety protocols clearly.
- Collaborated with team members to enhance service delivery standards.
- Maintained a clean and organized workspace for customer interactions.
- Managed inventory of rental equipment for optimal availability.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Commercial Property Manager
2 Years 7 Months- Maintenance and Cleaning of building my responsibility to contract out and collection of over 16,000.00 a month in rental payments per month from tenants
- Managed tenant relations and addressed inquiries promptly.
- Coordinated property maintenance and repairs with contractors.
- Prepared lease agreements and ensured accurate documentation.
Human Resources and General Manager
8 Years 1 Month- Recruited specialists to complete home repair and small construction assignments, payroll, insurance claims, and completed all reports, home interior specialist for color matching
- Oversaw daily operations to ensure service quality and efficiency.
- Managed staff scheduling to optimize workforce availability and productivity.
- Implemented training programs for new employees and ongoing staff development.
- Coordinated communication between departments to enhance service delivery.
- Developed budgets to allocate resources effectively across various departments.
Quality control and production
2 Years 1 Month- We manufactured brake cylinders at this production facility and I worked in quality, assembly and I was a certified forklift driver. This company closed in 2001. Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Injection Mold Operator, Machine Operator
4 Years- We manufactured outdoor equipment at this production facility and I worked in assembly and then transferred to injection mold and machine operator before the factory closed down
Education
9 credits Transferred
15 credit hours Transferred
72 Credits Transferred
currently enrolled
Skills
Typing:
10 Key touch:
Management
Tax Preparation 22 years
Professional painter
Quickbooks
Catering/Delivery
Data Entry
Word
Excel
Injection Mold Operator
Human Resources
Commercial property management
Organic foods prep
Interests
Book keeping Certification
Disclaimer
I am a hard worker and team player. I am dedicated to getting the job done and not to have to be told several times to get the job done. I am not above working for others just because I run my own business. I expect from our employees the same ethic that I portray to a future employer. I know what it takes to make a great employee and one of those things is being dependable and that is another attribute I have.
Timeline
Self Employed Caterer Organic Food/Delivery Driver
Tastastik
02.2019 - CurrentRead More
Commercial Property Manager
Madison Realty-Bruce Halton
03.2018 - 10.2020Read More
Customer Service Specialist
Uhaul International
02.2018 - 05.2025Read More
Human Resources and General Manager
Five In One At Your Service
09.2011 - 10.2019Read More
Self Employed-Tax Specialist and Consultant
Freedom Trust USA-BBB ENTERPRISES
01.2003 - CurrentRead More
Quality control and production
AEMP
04.2000 - 05.2002Read More
Injection Mold Operator, Machine Operator
Murray Outdoor Products
01.1996 - 01.2000Read More
University of Memphis
Read More
Union University
Read More
University of TN at Martin
Read More
Lane College
Read More