Alisia Coles
Columbus,GA
Summary
Dedicated Release of Information Specialist at MRO with a proven track record in enhancing patient privacy through effective education and compliance with HIPAA regulations. Skilled in information management and document scanning, I streamlined workflows, significantly reducing errors in record releases while fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Release of Information Specialist
MRO
Columbus, GA
10.2024 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
Medical Receptionist
Illinois Center For Digestive and Liver Health
Chicago, IL
09.2023 - 10.2024
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Allergy Center At Brookstone
Columbus, GA
12.2022 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Nexus Pain Center
Columbus , GA
10.2021 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Jordan Vocational High School
Columbus, GA 05-2021
Skills
- HIPAA compliance
- Software knowledge
- Document scanning
- Information management
Timeline
Release of Information Specialist
MRO
10.2024 - Current
Medical Receptionist
Illinois Center For Digestive and Liver Health
09.2023 - 10.2024
Medical Receptionist
Allergy Center At Brookstone
12.2022 - 08.2023
Medical Receptionist
Nexus Pain Center
10.2021 - 12.2022
High School Diploma -
Jordan Vocational High School