Alisia Coles
Columbus,GA
Summary
Dedicated Release of Information Specialist at MRO with a proven track record in enhancing patient privacy through effective education and compliance with HIPAA regulations. Skilled in information management and document scanning, I streamlined workflows, significantly reducing errors in record releases while fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Release of Information Specialist
MRO
10.2024 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
Medical Receptionist
Illinois Center For Digestive and Liver Health
09.2023 - 10.2024
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Allergy Center At Brookstone
12.2022 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Nexus Pain Center
10.2021 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Jordan Vocational High School
Columbus, GA 05-2021
Skills
- HIPAA compliance
- Software knowledge
- Document scanning
- Information management
Timeline
Release of Information Specialist
MRO
10.2024 - Current
Medical Receptionist
Illinois Center For Digestive and Liver Health
09.2023 - 10.2024
Medical Receptionist
Allergy Center At Brookstone
12.2022 - 08.2023
Medical Receptionist
Nexus Pain Center
10.2021 - 12.2022
High School Diploma -
Jordan Vocational High School
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