A'lisia Feenizee
Detroit,MI
Summary
Efficient, and organized in customer service with 7+ years of experience. Cosmetology licensed. Led customer service operations with a focus on enhancing client experiences. Developed and implemented sales and promotion strategies to drive revenue growth. Thrived in high-pressure situations, ensuring team performance and service excellence.
Overview
10
10
years of professional experience
Work History
Cashier
Wendys Restaurant
Southfield, MI
01.2017 - 06.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Shift Manager
Amazon
Grand Rapids, MI
11.2019 - 02.2021
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Helped employees accomplish tasks during peak periods.
Cosmetologist
Leethehairmagician LLC
Detroit, MI
02.2016 - Current
- Managed appointments through scheduling software program.
- Developed a loyal client base through excellent customer service.
- Provided consultations to clients on beauty treatments, products and services.
- Collaborated with other professionals in the beauty industry.
- Promoted additional services or products available in the salon.
- Engaged with customers by providing friendly conversation during services.
Mortgage Consultant
Get It
Remote
02.2021 - 12.2021
- Developed relationships with real estate agents, builders and other referral sources to increase business opportunities.
- Evaluated risk factors associated with each loan application before submitting them to lenders for approval consideration.
- Generated referrals from existing client base through excellent customer service.
Cashier
Glory Supermarket
Detroit, MI
06.2019 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Team Leader
Buffalo Wild Wings
Royal Oak, MI
06.2020 - 03.2021
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
ABA Therapist
Gateway Pediatric Therapy
Livonia, MI
12.2024 - 01.2026
- Implemented individualized behavior intervention plans to promote skill acquisition and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Trained and mentored new staff on best practices in Applied Behavior Analysis techniques and therapeutic interventions.
- Developed engaging, evidence-based activities tailored to meet diverse needs of children with autism spectrum disorders.
- Monitored data collection processes to ensure accuracy in tracking client progress towards behavioral goals.
- Led workshops for parents, providing guidance on reinforcing therapy strategies at home for improved outcomes.
- Monitored and documented client progress using data collection techniques.
- Delivered social skills curriculums and programs in support of client skills development.
Education
Cosmetology Licensed -
Dorsey College
Madison Heights, MIHigh School Diploma -
Bradford Academy Hight School
Southfield, MI2019
Skills
- Payment processing
- Cash handling expertise
- Written and verbal communication
- Customer service
- Customer assistance
- Patience and empathy
- Staff training
- Proficient in software
- Data entry
Timeline
ABA Therapist
Gateway Pediatric Therapy
12.2024 - 01.2026
Mortgage Consultant
Get It
02.2021 - 12.2021
Team Leader
Buffalo Wild Wings
06.2020 - 03.2021
Shift Manager
Amazon
11.2019 - 02.2021
Cashier
Glory Supermarket
06.2019 - 09.2019
Cashier
Wendys Restaurant
01.2017 - 06.2018
Cosmetologist
Leethehairmagician LLC
02.2016 - Current
Cosmetology Licensed -
Dorsey College
High School Diploma -
Bradford Academy Hight School