Anabel Fuentes
Sunnyvale,CA
Summary
I am a Skilled Receptionist Administrator with a proven track record at Project Sentinel, while adept in reception management and client relations I Excelled in streamlining front desk operations and enhancing visitor experiences, also efficiently managing documentation and communication between clients and staff and with that I feel I Demonstrate a keen ability to maintain and, ensure a professional and welcoming environment.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Project Sentinel
Santa Clara, CA
08.2023 - 07.2024
- Answered incoming calls, directing clients to individuals case managers that were assigned that that specific city
- Kept an excel spreadsheet of all calls and voicemails as well as the city, brief descriptions of the call and the action taken by me ex: transfers, referrals and call backs
- If in case the client was out of the service area I would provide recommendations and referrals to other agencies that could provide similar services
- Greeted incoming visitors and customers professionally and efficiently let the staff member know a client was present
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members
- Expedited daily office tasks such as mail distribution and documentation, invoices, document scanning and photocopying, to ensure smooth workflow.
Reception Floater
DLA Piper
Palo Alto, CA
05.2023 - 06.2024
- Greeted incoming visitors and customers professionally
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responsible for ordering food and drinks for meetings and any other special requests they required
- Occasionally help out in the business center with large copy jobs for briefings and/or depositions
- Respond to emails efficiently and quickly also provided help for attorneys needing to book a conference room or needed what we call a “hotel office”
- Small cleaning of the break rooms and coffee machines when needed
- Complete all the closing procedures for the office such as blinds, TVs, lights, security system etc
Front Desk Receptionist
H&r Block
Palo Alto, CA
01.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings as well as prepared documents and informed client of pre appointment information .
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Woodside High School
Redwood City, CA06.2022
Skills
- File Organization
- Reception Management
- Mail handling
- Payment Collection
- Document scanning and digitization
- Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Project Sentinel
08.2023 - 07.2024
Reception Floater
DLA Piper
05.2023 - 06.2024
Front Desk Receptionist
H&r Block
01.2022 - 04.2023
High School Diploma -
Woodside High School