Alison Alarcon Manriquez
Phoenix
Overview
2
2
years of professional experience
Work History
Assistant Manager
Risas Kids Dental
Phoenix
09.2024 - Current
- Supervised daily operations to ensure a positive patient experience.
- Managed scheduling to optimize staff coverage and patient flow.
- Coordinated team meetings to discuss workflow improvements and updates.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Account specialist
Risas Kids Dental
Phoenix
08.2023 - Current
- Facilitate smooth patient experiences by streamlining appointment processes, ensuring efficiency and satisfaction
- Verify insurance, manage claims, and handle pre-authorizations to ensure accurate billing.
- Review chart notes for quality assurance
- Assist patients and team members by handling phone inquiries and scheduling/rescheduling appointments
- Coordinate payment plans and support assistants in presenting financial options to patients
- Ensure readiness and proper coordination of some aspects related to general anesthesia
- Provide a friendly yet professional demeanor to young patients and their parents, reassuring them of excellent care
Skills
- Adaptable
- Quick to learn new concepts
- Coachable
- Commitment to personal growth
- Bilingual
- Communication
- Customer service
- Problem-solving
- Multitasking
- Thriving in fast-paced environments
- CPR Certified
- Emergency advocate
References
- Carlos Aguilar, Team leader at a previous job, (480)-669-8109
- Makayla Parker, Team Leader at a previous job, (480)-548-9166
Timeline
Assistant Manager
Risas Kids Dental
09.2024 - Current
Account specialist
Risas Kids Dental
08.2023 - Current