Alison Andes
Canton,GA
Summary
I have 23 years of knowledgeable and dedicated customer service with extensive experience in the electric industry. I'm a solid team player motivated to maintain customer satisfaction and contribute to our company's success.
Overview
23
23
years of professional experience
Work History
Member Care Representative II
Cobb EMC
Marietta, GA
04.1999 - Current
- I assist customers every day with positive attitude and focus on customer satisfaction.
- I maintain in-depth understanding of our products and services to offer knowledgeable and educated responses to diverse customer questions.
- I've collaborate with other departments and related service role duties to provide skilled team backup in handling customer demands.
- I resolve concerns with products or services through calls, emails and chat.
- I assist members with correcting accounts, service and system issues in a timely manner.
- I've trained and directed new employees within my department
Education
No Degree - Business
Kennesaw University
Kennesaw, GASkills
- Issue and Complaint Resolution
- Customer Experience
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Data Confidentiality
Timeline
Member Care Representative II
Cobb EMC
04.1999 - Current
No Degree - Business
Kennesaw University
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