Alison Batra
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Nordstrom
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales and customer service
Sketchers
08.2022 - Current
- Sales, cashier, and stock person
- I am always on time, never call off and am always happy to come in when needed.
Sales. Key holder
Go
02.2019 - 11.2019
- Sales and customer service in gift shop at the Galleria Mall, Henderson
- Key Holder, I close and do the bank deposit.
Customer Service Representative
Medco Health Solutions
10.2004 - 10.2011
- Customer service for mail order pharmacy
- Helping members place and track their medication orders
- Most of the members I was assigned were on Medicare so I needed to be familiar with the rules of the program
- I also did web support for the program.
Education
High School -
Harrisburg Area Community College
Harrisburg, PASkills
- CSR (10 years)
- Customer Service
- Call Center (8 years)
- Customer Care (10 years)
- Management (6 years)
- Sales (10 years)
- Microsoft Office
- Customer Service Skills
- Marketing (10 years)
- Merchandising (3 years)
- Organizational Skills (10 years)
- POS (3 years)
- Word (10 years)
- Cash (3 years)
- Math
- Store Management Experience
- Retail Management
- Cash Handling
- Retail Sales
- Assistant Manager Experience
- Upselling
- Cashiering
- Stocking
- Phone etiquette
- Communication skills
Assessments
Customer service, Proficient, 01/01/22, Identifying and resolving common customer issues
Timeline
Customer Service Representative
Nordstrom
03.2024 - Current
Sales and customer service
Sketchers
08.2022 - Current
Sales. Key holder
Go
02.2019 - 11.2019
Customer Service Representative
Medco Health Solutions
10.2004 - 10.2011
High School -
Harrisburg Area Community College