Alison Bird
Jacksonville,FL
Summary
Excellent communication skills with over a decade of experience in customer service. 17 years in the transportation industry, providing a full range of administrative support in a variety of business environments.
Overview
30
30
years of professional experience
Work History
Engagement Coordinator
Home Goods
Jacksonville, FL
07.2025 - Current
- Implemented loss prevention strategies, reducing shrinkage and safeguarding assets.
- Assisted customers with product selection, location, pricing, returns, exchanges, and special orders.
- Delegated tasks to staff while establishing priorities and goals for improved efficiency.
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards.
Key Carrier
Home Goods
Coon Rapids, MN
10.2023 - 07.2025
- Trained new employees on company policies and customer service standards to ensure operational consistency.
- Addressed customer inquiries and resolved issues, enhancing satisfaction and loyalty.
- Collaborated with management to identify key tasks and allocate responsibilities among staff members.
- Worked with team members to consistently achieve daily sales goals and improve operational efficiency.
Deli Worker
Target
Blaine, MN
10.2018 - 09.2023
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Accounts Payable Specialist
CSX Railroad
Jacksonville, FL
11.2005 - 04.2016
- Assisted with month-end closing activities related to accounts payable.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Reconciled vendor statements on a monthly basis.
- Worked collaboratively with other departments to resolve billing disputes.
- Worked with purchasing group to resolve purchase order matching issues.
Customer Account Manager
CSX Railroad
Jacksonville, FL
05.2002 - 11.2005
- Improved customer relationships and ensured timely issuance of freight billing.
- Managed primary/secondary collections of past due balances, proposing settlements within guidelines.
- Prepared detailed reports, tracking progress of accounts.
- Supervised 8 union employees.
- Managed all billing suspense issues.
Customer Account Representative
CSX Railroad
Jacksonville, FL
01.1999 - 05.2002
- Ensure the issuance of freight billing.
- Resolved billing disputes with customers.
- Primary collections of past due balances.
- Improved customer relationships by identifying, prioritizing and resolving the causes of billing disputes.
Recalculation Specialist
Prudential Insurance Company
Jacksonville, FL
04.1996 - 12.1998
- Exceeded established claim production level standards.
- Provided complete case management and initial processing for all incoming case.
- Worked closely with management to communicate policy and procedure to insure accurate and timely settlement of claims.
Education
Some College (No Degree) -
UNIVERISTY OF NORTH FLORIDA
Jacksonville, FLSkills
- Customer Service
- Analytical thinking
- Teamwork
- Oracle
- Organization
- Excel
References
References available upon request.
Timeline
Engagement Coordinator
Home Goods
07.2025 - Current
Key Carrier
Home Goods
10.2023 - 07.2025
Deli Worker
Target
10.2018 - 09.2023
Accounts Payable Specialist
CSX Railroad
11.2005 - 04.2016
Customer Account Manager
CSX Railroad
05.2002 - 11.2005
Customer Account Representative
CSX Railroad
01.1999 - 05.2002
Recalculation Specialist
Prudential Insurance Company
04.1996 - 12.1998
Some College (No Degree) -
UNIVERISTY OF NORTH FLORIDA