Morena Barrett
San Diego,CA
Summary
Adept at maintaining customer satisfaction and collaborating across departments to support sales and service processes. Team- and result-oriented with a superior work ethic and adaptable approach. Specializing in customer service. Astute educator with proven background meeting and exceeding operational objectives across 32-year career. Maintain currency on trends in field to keep systems modernized and streamlined. People-person with excellent organizational skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Engagement Coordinator
HomeGoods
El Cajon, CA
11.2022 - Current
- Worked closely with internal teams to create engaging content for events.
- Maintained accurate records of all event costs and expenses.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
Blackjack Dealer
Viejas Casino & Resort
Alpine, CA
01.1995 - 03.2022
- Dealt blackjack games in accordance with casino guidelines and regulations.
- Assisted players with questions about game play and rules.
- Verified player identification and collected cash for wagers.
- Ensured proper security protocols were followed when dealing cards.
- Maintained a clean, orderly gaming area to ensure customer satisfaction.
- Provided exceptional customer service while interacting with patrons at the table.
- Performed chip exchanges and payouts accurately according to established procedures.
- Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
- Compiled reports on daily activities as required by management.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Conducted thorough checks of cards before beginning each round of play.
- Processed credit card transactions accurately and efficiently.
- Observed guests' behavior to ensure they are following house rules and regulations.
- Kept up-to-date on changes in state laws related to gaming operations.
- Reported any irregularities or violations of policies or procedures immediately.
- Participated in regular training sessions on new game variations and techniques.
- Promoted responsible gaming practices among players at all times.
- Checked chips periodically throughout shifts to prevent theft or fraud.
- Welcomed customers to blackjack table.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Explained game and casino rules to guests.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Performed functional game duties quickly by efficiently handling money and chips.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Observed gamblers to identify marking, switching and counting cards.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Education
High School Diploma -
Hollywood High School
Hollywood, CA06-1994
Skills
- Bilingual fluent in English and Spanish can read and write
- multitask
- Fast reader
- great communication skills
- customer service
Affiliations
- well rounded person
- love spending time with family
- activities hiking, travel
- maintain metal clarity
Timeline
Engagement Coordinator
HomeGoods
11.2022 - Current
Blackjack Dealer
Viejas Casino & Resort
01.1995 - 03.2022
High School Diploma -
Hollywood High School
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