OBJECTIVE
Overview
Work History
Education
Skills
Timeline

Alison Brown

Department of Inspections, Appeals & Licensing.
Des Moines
15
years of professional experience

Knowledgeable Program Planner 3 with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Work History

Program Planner 2

2 Years 6 Months
Department of Inspections, Appeals & Licensing. | 04.2024 - Current

1. Coordinates evaluations for potential and or former participants and establishes treatment at an appropriate level of care.

2. Provides oversight of a participant through the course of evaluation and any subsequent treatment, monitoring participant response and compliance with care provided by qualified healthcare providers.

2. Establishes and executes structure for accountability for potential and current participants in IPHP, as stated through a written contract between the participant and IPHP.

3. Responds to changes in health conditions or other concerns that emerge during the course of monitoring.

4. Uses objective/collected data to document participant activities that achieve and sustain remission and document appropriate illness management.

5. Provide generated reports from collected data that endorses a participant's well-being and ability to practice medicine safely, from a health perspective, supporting credentialing, licensing, and insurability.

Hourly Service Manager

6 Years 2 Months
Candeo | 11.2016 - 01.2023
  • Supervise staff team of 10-15 people, including interview, training, coaching, discipline, evaluations to ensure operation in accordance to our mission, vision, and values
  • Manage a caseload of 30 individuals with various disabilities and mental illnesses
  • Scheduling and monitoring service authorizations and schedule staff and clients accordingly
  • Coordinate a client caseload to promote health, safety and well-being of client based on individual’s preferences and goals

Mental Health Coordinator

3 Years 7 Months
Candeo | 04.2013 - 11.2016
  • Supervise staff team of 10 people, including interview, training, coaching, discipline, evaluations to ensure operation in accordance to the mission, vision, and values of the organization.
  • Manage a caseload of 9 individuals with various disabilities and mental illnesses.
  • Coordinate a client caseload to promote health, safety and well-being of client.

Mental Health Team Lead/ Mental Health Instructor

1 Year 10 Months
06.2011 - 04.2013

Education

BA - Sociology

Grandview University | Des Moines, Iowa | 12.2010
GPA: 3.5

Skills

Over 13 years of case management experience in mental health
Adaptability and Flexibility
Multitasking Abilities
Highly driven
Creative and innovative thinking
Crisis Intervention - De-escalation techniques
Relationship building
Empathy display
Trauma-informed care
Task prioritization
Conflict resolution
Care planning
Interpersonal communication

Timeline

Program Planner 2

Department of Inspections, Appeals & Licensing.
04.2024 - CurrentRead More

Hourly Service Manager

Candeo
11.2016 - 01.2023Read More

Mental Health Coordinator

Candeo
04.2013 - 11.2016Read More

Mental Health Team Lead/ Mental Health Instructor

06.2011 - 04.2013Read More

Grandview University

BA from Sociology
Read More
Alison Brown