Alison Bruno
Okatie,SC
Summary
Award-winning sales professional with a stellar track record in retention and revenue growth of digital content and software subscription services. Skilled in client engagement, multitasking abilities and adaptability, driving significant achievements in sales and team collaboration. Expertly serving accounts in the government market, with added experience in the corporate, elementary and higher education sectors.
Overview
16
16
years of professional experience
Work History
Renewal Account Manager
Clarivate Analytics
01.2022 - Current
- Increase revenue by driving annual renewal sales of digital content and online subscription services, reducing cancellations, implementing annual price increases, securing multi-year contracts, and promoting add-ons and upselling.
- Enhance account retention by proactively engaging with clients to gather insights, analyze and review usage statistics, promote internal webinars and events, and undertake activities that strengthen customer loyalty to Clarivate products.
- Identify and pursue new business opportunities with existing clients in collaboration with Product Specialists and Account Managers.
- Resolve issues by collaborating with internal teams such as Product Management, Customer Success and Service, and Implementation.
- Conduct regular account reviews , including contract status, product migration, cross-sell/upsell opportunities, account penetration, and issue review, providing updated status reports to Account Managers and Sales Directors.
Client Relationship Manager
ProQuest
01.2010 - 12.2021
- Boosted annual renewal sales and retention rates for key software products in the company's portfolio.
- Maintained impressively low cancellation rates , ensuring customer satisfaction and loyalty.
- Generated additional revenue through strategic upselling and add-on product sales.
- Collaborated to integrate the first renewal process of our software products into the CRM system, enhancing efficiency.
- Showcased multitasking abilities and adaptability , driving significant achievements in sales and team collaboration.
- Served in this role prior to Clarivate's acquisition of ProQuest.
Sales Associate
AquaBrower North America
01.2009 - 12.2009
- Captivated prospects and existing customers by organizing dynamic demonstrations and sales presentations for the company's innovative library search platform.
- Delivered impactful pre-sales consultations providing valuable information to prospective clients.
- Proactively followed up on quotes and meticulously tracked all activities in Salesforce CRM to ensure seamless sales processes.
- Served in this role for 1 year prior to ProQuest's acquisition of AquaBrower.
Education
Bachelor of Science - Speech-Language Pathology
William Paterson University of New Jersey
Wayne, NJSkills
- Revenue Growth
- Client Engagement
- Customer Satisfaction
- Rapport and Relationship Building
- Team Collaboration
- Sales Reporting
- Goal Setting and Achievement
- Adaptability and Flexibility
- Multitasking Abilities
Accomplishments
- Three-time elite “Winner's Circle” awardee for outstanding sales performance.
- Multiple “Century Club” awards for consistently surpassing annual sales goals.
Timeline
Renewal Account Manager
Clarivate Analytics
01.2022 - Current
Client Relationship Manager
ProQuest
01.2010 - 12.2021
Sales Associate
AquaBrower North America
01.2009 - 12.2009
Bachelor of Science - Speech-Language Pathology
William Paterson University of New Jersey
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