Alison Cagle
Largo,FL
Summary
Motivated medical office supervisor and former billing specialist driven to provide excellent patient care through compassion, dedication, and willingness to go the extra mile. Remains professional and tactful in all situations. Persistent, focused, and detail oriented. Team player mentality.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
The Oncology Institute Of Hope And Innovation
St. Petersburg, FL
02.2021 - Current
- Manage Employee work flow and address any performance issues
- Handle patient complaints and escalate to appropriate staff as necessary
- Maintain schedule for providers
- Perform patient outreach regarding appointments, advance directives, and provider orders and communication.
- Ensure proper training and implementation of new protocols and procedures
- Manage incoming calls, faxes, and emails
Medical Billing Specialist/Front Office Associate
Dr. Anil Raiker- Pinellas Cancer Center
St. Petersburg, FL
08.2008 - 02.2021
- Prepared medical claims for electronic and paper submissions
- Handled claim denials, disputes, corrections, and appeals
- Posted payments from insurances and patients
- Worked Accounts Receivable reports
- Verified insurance coverage and calculated patient responsibility
- Assisted front office as needed: answering phones, scheduling patients, filing records, handling incoming and outgoing faxes and provider communication
Education
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
Haverhill, MA05.2002
Skills
- Team Management
- Policy and Procedure Compliance
- HIPAA and medical office protocol
- ICD-10, CPT, HCPCS coding
- Medical Terminology
- Microsoft office
- Customer Service
Timeline
Front Office Supervisor
The Oncology Institute Of Hope And Innovation
02.2021 - Current
Medical Billing Specialist/Front Office Associate
Dr. Anil Raiker- Pinellas Cancer Center
08.2008 - 02.2021
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
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