Managed customer account reconciliations by investigating billing discrepancies and correcting account charges to support accurate receivables records.
Processed cash applications, credit memos, and adjustments within ERP systems to maintain accurate financial records.
Monitored aging reports to maintain focus on collection efforts for delinquent balances.
Owned investigation of invoice disputes with Sales and Customer Service to support faster payment resolution.
Coordinated account research for unapplied cash and short-pay items.
Prepared monthly receivables reports and supported closing activities with accurate documentation.
Improved collection workflows by standardizing follow-up procedures and account notes.
Trained team members on receivables processes, system navigation, and customer account maintenance.
Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
Posted customer payments by recording cash, checks, and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
Kept a high average of performance evaluations.
Processed customer payments and maintained accurate receivable records.
Managed cash application, invoice posting, and account reconciliation using ERP systems.
Resolved billing discrepancies by researching deductions, credits, and payment variances.
Prepared account statements and supported month-end closing activities.
Maintained compliance with company credit policies and documentation standards.