ALISON COZZOLINO
Summerville,SC
Summary
Nationally certified pharmacy technician with strong background in pharmacy operations, medication management, patient communication and pharmaceutical sales. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Utilizes pharmaceutical software and compounding techniques for prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
37
37
years of professional experience
Work History
Nationally Certified Pharmacy Technician, GS6
United States Department of Veteran Affairs
07.2023 - Current
- Nationally certified pharmacy technician in a new state of the art industrial pharmacy at the Consolidated Mail Outpatient Pharmacy in Ladson for the Department of Veteran Affairs. Prepares and completes prescription orders utilizing either the Automated Pharmacy Fulfilment System or a manual fill process.
- Follows all standard operating procedures by using sanitary procedures with hand hygiene and station sanitization throughout the shift. Uses personal protective equipment to replenish pharmacy stock.
- By using the NEXiA pharmacy information system, the appropriate pharmacy stock is placed into the automated pharmacy equipment containers. Then the containers are placed onto an automated dispensing system, called a Pod, in the dispensing area.
- Knows how to clean and maintain the Replenishment Station. Troubleshoots and resolves dispensing equipment malfunctions and elevates any errors not resolved to appropriate personnel.
- Works with Area Leads regarding inventory control by checking for outdated pharmaceutical product or reports when product NDC discrepancies arise.
- Uses the NEXiA system to check for stock in the warehouse and alert Area Leads when stock needs to be replenished on the production floor.
- Alerts Quality Assurance personnel whenever a damaged or questionable drug is discovered.
- In the Fall of 2023, I identified a drug, Metformin 24 Hour ER 500 mg, appearing in the replenishment queue at a higher frequency than other drug. After bringing this situation to the Lead’s attention, a solution was offered that entailed reallocating the drug from 4-liter replenishment canisters to 8-liter replenishment canisters.
- I am called upon to help train and develop the skills of colleagues. I use policy and procedure training points. I have trained up to 4 colleagues to date.
- Working knowledge of how to maintain and correct the replenishment canister cells on the automatic dispensing Pods for jams and other error messages.
- Capable of retrieving empty canisters and installing full canisters onto the automatic dispensing Pods.
- Able to assign and unassign a drug to a canister and troubleshoot the status of a canister by using the Manage Canister feature on the NEXiA Automated Pharmacy Fulfilment System.
- Knows the process to remove damaged drug/product out of inventory to be sent back to the supplier for a credit with that supplier.
- Knows how to monitor the production queue for the day for the whole building, the number of completed orders, number of packed orders, how many orders are being verified, canceled, and pending by using the tracking feature on the NEXiA system.
- Production statistics showing the number of replenishment canisters filled per hour are posted weekly by management. The statistics show my production quantities consistently rank me # 1 or #2 out of ten certified pharmacy technicians.
- I have been trained in the standard operating policies and procedures of the facility and the individual departments that I work.
- My foundation to work independently as a pharmacy technician has several building blocks.
- If I have issues with medication NDC’s; or need pharmaceutical stock, I can communicate to the Area technicians for help with the resolution.
- I know the procurement procedure to remove a drug/product from inventory if it is deemed damaged or unusable.
- I have been trained to troubleshoot pharmaceutical canister issues and workstation malfunctions.
Nationally Certified Pharmacy Technician
DLH Corporation
03.2023 - 07.2023
- Contract employee in a new state of the art industrial pharmacy as a Nationally Certified Pharmacy Technician at the Consolidated Mail Outpatient Pharmacy in Ladson for the Department of Veteran Affairs.
- Prepared and completed prescription orders utilizing either the Automated Pharmacy Fulfilment System or a manual fill process.
- Used sanitary procedures and personal protective equipment to replenish pharmacy stock into dispensing containers.
- Used the NEXiA pharmacy information system to replenish the automated pharmacy equipment containers with the appointed pharmaceutical product needed at that time.
- Worked with Area Leads with inventory control by checking for pharmaceutical product outdates, reporting when product NDC discrepancies arose and when inventory needed to be replenished on the production floor.
- Consistently ranked in the top 3 out of 12 certified pharmacy technicians with number of canisters replenished daily.
Nationally Certified Pharmacy Technician
DLH Corporation
08.2020 - 03.2023
- Contract employee in an industrial pharmacy as a Nationally Certified Pharmacy Technician at the Consolidated Mail Outpatient Pharmacy in North Charleston for the Department of Veteran Affairs.
- Prepared and completed prescription orders utilizing either the NEXiA Automated Pharmacy Fulfilment System or a manual fill process.
- Used sanitary procedures and personal protective equipment when replenished pharmacy stock using the NEXiA Pharmacy Fulfilment System into automated pharmacy equipment containers.
- Performed quality checks on finished containers before releasing them to the dispensing area.
- Production statistics posted daily by management showed my production rate was above the average in number of replenishment containers completed per hour with 7-9 canisters per hour.
Owner/Operator-Home Pet Care Service
All Creatures Great and Small
03.1998 - 08.2020
- Startup business that provided dog walking, pet sitting, at home administration of prescribed medications to pets, and grooming services.
Dispensary Technician
Compassionate Care Foundation
08.2013 - 08.2014
- Crossed trained in all aspects of growing, harvesting, packaging, and dispensing medicinal marijuana.
Nationally Certified Pharmacy Technician
CVS Pharmacy and ShopRite Pharmacy
03.2007 - 11.2012
- Crossed-trained in all aspects of prescription processing in a fast-paced, busy 24-hour pharmacy.
- I followed all state regulations and company policy and procedures when filling a prescription.
- Performed insurance adjudication on the prescriptions through private, state, and federal policies.
- Problem solved by having developed & installed a discount program for uninsured or under insured customers to preserve business, create customer loyalty and help customers to obtain their prescriptions.
- Operated the ScriptPro Automated Dispensing Robot.
Pharmaceutical Sales Consultant
Eli Lilly and Company
03.1996 - 05.1998
- Outstanding communication & creativity led to appointment as TEAMS coordinator-a District Liaison to corporate office.
- Developed & maintained in-depth knowledge of market, demographic, and managed care information for largest territory in the district that resulted in driving sales that led to an increased composite ranking by 35% year 2 vs. year 1.
Pharmaceutical Sales Consultant
Fisons Pharmaceuticals
09.1988 - 03.1996
- Achieved and exceeded sales goals to earn Top Ten Club Sales award for 1990 while staying within budget.
- Ranked consistently in top 20% in sales while managing largest territory to help district to achieve high sales.
Education
Master of Business Administration - Marketing
Saint Joseph’s University
Philadelphia, PA05.1992
Certified Medical Representative - Pharmaceutical Industry
Roanoke, VA
Roanoke, VA05.1998
Bachelor of Science - Animal Science
The Pennsylvania State University
State College, PA05.1986
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Insurance billing
- Team collaboration
- Manual and automated medication dispensing
- Workflow optimization
- Pharmacy and customer records management
- Drug storage procedures
- Advanced math skills
- Inventory management
- Compounding techniques
- Certified pharmacy technician (cpht)
Accomplishments
- Facilitated the implementation of a new drug to US Coast Guard Formulary
- Trained four new pharmacy technicians on pharmacy policies, procedures and best practices.
- Achieved #1 or 2 out of 8 pharmacy technicians in production ranking by completing the most canister replenishments with accuracy and efficiency.
- Documented and resolved a queue issue with a particular drug which led to a canister size change. Thus creating an increase in the number of prescriptions filled.
- Achieved work flow improvement through effectively alerting supervisor of any obstacles.
Volunteerism Skills Interests
- Employee of the month while employed at DLH Corporation, North Charleston, SC., 2022-12-01
- Volunteered for the Department of Veteran Affair’s Consolidated Mail Outpatient Pharmacy VA2K event., 2021-01-01
- 1980 Summer Olympic Games contender in the sport of field hockey at the age of 15.
- Past Canine Foster for Berkeley Animal Center, Moncks Corner, SC.
- Past Canine Foster for Dorchester Paws Animal Rescue, Summerville, SC.
- Volunteered for the Humane Society of Atlantic County, Atlantic City, NJ.
- American Red Cross Instructor for CPR and first Aid for the professional first responders and the community.
- Contributing Editor for Casino Connection Magazine, Atlantic City, NJ and Mainland Magazine, Atlantic County, NJ.
- Communications liaison for The Executive Women’s Golf Association, South New Jersey Chapter.
- Trained my Dalmatians to be service dogs and safety educators/mascots for community fire departments.
- Microsoft Office Suite literate, published photographer, motorcycle & Porsche enthusiast, avid golfer, scuba diver.
Top Ten Sales Representative
1980 Summer Olympic Games contender in the sport of field hockey at the age of 15.
Canine fosterer
American Red Cross Instructor
Contributing editor for Casino Connection Magazine, Atlantic City, NJ and Mainland Magazine, Atlantic County, NJ
Fire safety educator for Atlantic and Cape May County fire departments with my dalmatians
Timeline
Nationally Certified Pharmacy Technician, GS6
United States Department of Veteran Affairs
07.2023 - Current
Nationally Certified Pharmacy Technician
DLH Corporation
03.2023 - 07.2023
Nationally Certified Pharmacy Technician
DLH Corporation
08.2020 - 03.2023
Dispensary Technician
Compassionate Care Foundation
08.2013 - 08.2014
Nationally Certified Pharmacy Technician
CVS Pharmacy and ShopRite Pharmacy
03.2007 - 11.2012
Owner/Operator-Home Pet Care Service
All Creatures Great and Small
03.1998 - 08.2020
Pharmaceutical Sales Consultant
Eli Lilly and Company
03.1996 - 05.1998
Pharmaceutical Sales Consultant
Fisons Pharmaceuticals
09.1988 - 03.1996
Bachelor of Science - Animal Science
The Pennsylvania State University
Master of Business Administration - Marketing
Saint Joseph’s University
Certified Medical Representative - Pharmaceutical Industry
Roanoke, VA
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