Tracy Miller

Performed duties with minimal supervision

Dispenser Recovery (CCP Location)

• Troubleshooting miscellaneous errors with the Pods or any of the components, and conferring with leads when necessary, and in a timely manner. Ensuring any defective equipment is returned to IA.
• Recovering 0.5 and 2L dispensers/canisters from the pods and clearing spiral feed blocks, buffer door errors, and clearing any desiccants/ pills as needed, resetting and calibrating and placing them back into the pods. Replacing the canister and dispenser as needed.
• Troubleshooting errors and malfunctions on XL Pods which hold 4L and 8L canisters. This includes opening them up when they aren't dispensing. Cleaning the sensors and checking for foreign objects that would interrupt the dispensing. Swapping the dispenser out when needed.
• Clearing rejected vials still stuck in the delivery system for the Pod.
• Checking conveyer belts when they are not functioning. Removing debris or conferring with Engineering when needed.
• Troubleshooting printers in the pods by calibrating and checking the labels to ensure they are put in properly and sensors are aligned properly. Cleaning the print rollers and ensuring they are in good condition.
• Assisting the Pod operators with dysfunctional dispensers by teaching them how to reset the dispensers, and clearing buffer door errors.

Linear Dispensing Unit (LDU)(CCP Location)

• Patient safety is important so when you get the errors Label No Read and Barcode No Read this is where the scanner cannot read the printed label, or its the wrong patient, it is important to make sure it the right product for the right patient. If it is, it will be affixed to the label to continue the order. The channel should be checked to ensure the correct drug is loaded.
• Setting up channels for new NDC. The product dimensions are measured and put in the computer, along with the channel number the type of bar code and the placement on the package.
• Keeping the infeed and outfeed of the escapements clear of any products that have dropped onto the conveyer belt. The labeled products need to go to exceptions to verify if it needs to be packed or placed back on the LDU. The LDU cabinet will show the location of the jam, a flashing light, along with audible alarms if there are any issues with the pushers/belts that advance the totes.
• Correspond to Leads and Engineering of any equipment issues that may affect workflow and production as soon as possible to minimize downtime.
• Ordering inventory when stock levels are low. If there are discrepancies, a Lead is notified so it can be corrected.
• A Lead is notified if there are any staffing issues. In their absence a contract Lead is notified.

TCA Replenishment (CCP)

• A canister is placed on the docking station and gives you the location to retrieve the medication. The bottles are scanned, opened, and poured into a container and any desiccant, cotton and broken tablets (capsules) are removed. The canister is filled, securely tagged and scanned to a location for pickup.
• Unassign and reassign a new NDC to canisters as needed.

Trained new pharmacy technicians on proper procedures and best practices for the automated S-4 systems.

TCA Offline Replenishment (Rivers Location)

• Located and verified NDC of medication that was used to replenish the hopper. Verified that the hopper was clean and no residual medication left inside, and in good condition. Scanned bottles, opened and poured into a funnel. Any desiccant, and broken tablets were removed and disposed of properly. The medication was released into a hopper and a secure tag was attached.
• Restocked automated medication stock as needed.

TCA Online (Rivers Location)

• Placed hopper on top of S-4 Script cells that will fill vials with medication. Making sure the correct hopper goes on the right cell. Cleaned sensors. Taking care of jams on flex beds/conveyers.
• Verifying that the correct medication was going on the correct cell for dispensing. Visually checked to see that Looked at labels there was no desiccant, alcohol swabs or cotton in the hopper.
• Removing hoppers from cells and placing them on a cart to go back to online to get cleaned and refilled.

Tote Exceptions (Rivers location)

Troubleshooting tote issues included:

• Too little medication or overfilled vials. Repicking the order if necessary.
• Prescription not verified or failed by pharmacist.
• Incomplete orders and finding the remainder of the order. Repicking medications if needed.
• Unlabeled or mislabeled medication.

Labeling (Rivers location)

• Neatly and correctly affixed labels to stock bottles and boxes that came from the A-Frame.
• Looked at labels before affixing to make sure it was the right product. If a medication was missing, repicking that item.
• If it was over a 90 days supply I would notify a Lead so they can verify that the day supply is correct.
• Sending totes to the pharmacists to verify or to exceptions if there was a discrepancy.

A-frame(Rivers Location)

• Stocking an automated system that dispenses into totes. Keeping it accurately filled with the correct medication.
• When totes were returned to the A-frame due to repicking, I would locate the medication, retrieve the correct amounts and place them in the tote. It was then placed it back on the line to return to labeling.
• Restocked medication on racks when they were depleted and letting a lead know when more was needed.

Manual (Rivers Location)

• A batch order populates on your screen and will give you the location, drug. You will pour the medication on the Eyecon Pharmacy Grade Pill Counter and this accurately counts your medications. Once the medications are in the vials/boxes it is then scanned out. And sent to pharmacists to verify.
• Training the Eyecon if the tablet/capsule is unknown.
• Labeling the precounted quantities in Controlled Drug area. Once labeled it will go to the pharmacist for verification. Any discrepancies are logged and filed.
• Hazardous Drug protocols were followed such as drug disposal, PPE and cleanup.

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

• Established and maintained patient profiles, to include reviewing any drug interactions. If needed the prescriber's office was called to get further clarification.
• Use of aseptic techniques with PPE and disposing of hazardous waste.
• Pulled and prepared expired medications for return to vendor for credit.
• Unpacked incoming medication and supplies. Verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages.
• Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing customer satisfaction.
• Assessed prescription refills for accuracy before dispensing them to patients.
• Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
• Answered incoming phone calls and addressed questions from customers and healthcare providers about third party rejects.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Consulted with insurance company representatives to follow up on chargebacks and claims processing.
• Collected co-payments or full payments from customers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Counted, measured, and compounded medications following standard procedures.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.