Alison Craig
Humble
Overview
6
6
years of professional experience
Work History
Dispatcher
Translogistics
Houston, TX
06.2022 - 06.2024
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Collaborated with sales team to provide accurate delivery estimates to customers, resulting in increased customer trust and repeat business
Office Administrator
REM communications
Humble, TX
10.2018 - 10.2021
- I performed scheduling, payroll, billing and office management.
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Scheduled appointments and maintained calendars for multiple team members
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Managed office equipment maintenance contracts to ensure smooth operations at all times
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
- Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment
- Assisted with event planning/coordination (e.g., holiday parties, fundraisers)
- Served as point person for maintenance issues (e.g., malfunctioning copier, leaky faucet) ensuring prompt resolution
- Managed office calendar, scheduling appointments and meetings for staff members
- Created and maintained electronic filing system to ensure easy access to important documents
- Prepared reports, presentations, and other business documents as requested by management team
- Provided excellent customer service by promptly addressing inquiries or issues from clients/customers
Education
Some college - Funeral service
Commonwealth Institute of Funeral Service
Houston, TX05.2026
Skills
- Assisted with accounting tasks and bookkeeping duties Supported office administration and payroll processes Managed front desk operations and provided personal assistant services Conducted data entry and maintained calendar management Utilized Microsoft Outlook for communication and scheduling Operated multi-line phone systems and performed clerical tasks
Timeline
Dispatcher
Translogistics
06.2022 - 06.2024
Office Administrator
REM communications
10.2018 - 10.2021
Some college - Funeral service
Commonwealth Institute of Funeral Service