Alison Cushing
Cumberland Center,ME
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Strong background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
10
10
years of professional experience
Work History
Member Services Representative
Martins Point Generations Advantage
04.2020 - 08.2022
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Certified Medical Assistant
Martins Point Healthcare
04.2016 - 03.2020
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Certified Medical Assistant
Portland Gastroenterology Associates
06.2014 - 03.2016
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Supported specialty group providers by performing administrative tasks as needed.
Certified Medical Assistant
Maine Medical Partners
05.2012 - 05.2014
- Hired from internship as Medical Assistant to support family medicine providers
- Performed all duties of Medical Assistant role within scope of practice
Education
Bachelor of Science - Political Science, Journalism
University of Massachusetts Amherst
Amherst, MAAssociate of Science - Medical Assisting
Southern Maine Community College
South Portland, MaineSkills
- Patient confidentiality
- Clinical assessment
- Diagnostic Testing
- HIPAA knowledge
- Clinical Documentation
- Patient Care Coordination
- Healthcare Team Collaboration
- Time Management
- Attention to Detail
- Electronic Medical Record Software
- Adaptability and Flexibility
Timeline
Member Services Representative
Martins Point Generations Advantage
04.2020 - 08.2022
Certified Medical Assistant
Martins Point Healthcare
04.2016 - 03.2020
Certified Medical Assistant
Portland Gastroenterology Associates
06.2014 - 03.2016
Certified Medical Assistant
Maine Medical Partners
05.2012 - 05.2014
Bachelor of Science - Political Science, Journalism
University of Massachusetts Amherst
Associate of Science - Medical Assisting
Southern Maine Community College
Similar Profiles
Samantha McGovernSamantha McGovern
Risk Adjustment Auditor at Martins Point HealthcareRisk Adjustment Auditor at Martins Point Healthcare
Ashley FeeneyAshley Feeney
Pharmacy Technician at Martins PointPharmacy Technician at Martins Point
Jennifer HemenwayJennifer Hemenway
Medical Assistant at Martins Point HealthcareMedical Assistant at Martins Point Healthcare