Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Ava Juliano

Branford

Summary

Dynamic professional with a proven track record at In Shape Fitness Center, excelling in client service and process improvement. Skilled in record management and clear communication, I effectively enhanced workflows and trained staff, ensuring compliance and safety. Proficient in Microsoft Office and dedicated to fostering collaborative environments.

Overview

4
4
years of professional experience

Work History

Member Services Representative

In Shape Fitness Center
06.2025 - Current
  • Supported daily operations by processing memberships, renewals, and account updates with accuracy.
  • Maintained confidential records and handled client information in compliance with policies.
  • Partnered with colleagues to improve workflows and enhance the customer experience.

Lifeguard

Pine Orchard Yacht & Country Club
Branford
06.2021 - 09.2024
  • Ensured compliance with safety standards and documented inspections and incident reports.
  • Trained and supervised junior staff, developing leadership, mentoring, and accountability skills.
  • Communicated rules and policies clearly to members to maintain a safe environment.

Office Assistant

JMA Administrative Services
Branford
01.2022 - 06.2023
  • Managed scheduling, client communications, and administrative coordination.
  • Processed payroll and maintained confidential employee records with precision and discretion.
  • Organized and digitized documentation to improve compliance and record-keeping accuracy.

Education

Bachelor of Arts and Sciences - English/Political Science

University of Connecticut
Storrs, CT
05.2027

High School Diploma -

Branford High School
Branford, CT
05.2023

Skills

  • Document review and policy awareness
  • Record management and confidentiality
  • Scheduling and payroll administration
  • File organization and data entry
  • Process improvement strategies
  • Clear written and verbal communication
  • Client service excellence
  • Professional correspondence skills
  • Training and mentoring
  • Collaboration and problem-solving
  • Microsoft Office proficiency
  • Google Workspace expertise
  • SharePoint fundamentals

Websites

References

References available upon request.

Timeline

Member Services Representative

In Shape Fitness Center
06.2025 - Current

Office Assistant

JMA Administrative Services
01.2022 - 06.2023

Lifeguard

Pine Orchard Yacht & Country Club
06.2021 - 09.2024

Bachelor of Arts and Sciences - English/Political Science

University of Connecticut

High School Diploma -

Branford High School

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