Alison Emel
Seattle,WA
Summary
Experienced in Restaurant & Hospitality Industry Operations
Excel at Customer Service & Working with the Public
Overview
27
27
years of professional experience
Work History
Restaurant Supervisor/Manager
Outlier Seattle, Hotel Monaco
09.2023 - Current
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
Experienced Server / Barista / Team Supervisor / Assistant Manager
Bacco Café & Bistro
01.2013 - 09.2023
- High-volume clientele of locals, VIPs & tourists
- Fast-paced service includes making espresso & cocktails
- Engaging, friendly-while-professional interaction with customers results in happy, frequently returning customers and great PR & profitability for the restaurant
- Proficient at early morning openings, closings and cash management
- Excellent supervision of employee team, creating efficient, cooperative work environment.
Server
Bookstore Bar & Café, Kimpton Alexis Hotel
09.2019 - 03.2020
- Provided breakfast & lunch service in upscale hotel restaurant - delivering gracious hospitality & the signature Kimpton experience: No detail too small - No request too large
Esthetician
Nordstrom
01.2016 - 01.2017
- Worked for Anastasia in cosmetics as an esthetician
- Kept a clean and sanitary station
- Followed protocol to safely preform waxing services
- Grew and maintained a large client base
- Excelled in the upselling of products to clients
Server
Costas Opa Restaurant
01.2000 - 12.2012
Sonrisa Modern Mex
01.2008 - 01.2010
Server/Bartender
Classic Catering
01.1997 - 01.2007
Bahama Breeze
01.2005 - 01.2006
Education
Euro Institute
Skills
- 20 Years Experience in fast-paced, high-volume Food, Barista, Bar, and POS service & operations
- Multi-task in all phases of operations, including assistant manager duties, cash management, supervising staff, opening & closing operations, menu modifications, orders, table close-outs, bar & barista and POS system
- Excel at creating the best-possible customer experience, resulting in returning customers and profitability
- Recognized for professionalism and an engaging, friendly and positive can-do attitude
- Excellent communication skills & coordination with team, resulting in efficient, cooperative work environment
- Adept at maintaining a safe, sanitary, appealing and attractive work environment
Custom
Excel at Customer Service & Working with the Public
Custom
Experienced in Restaurant & Hospitality Industry Operations
Timeline
Restaurant Supervisor/Manager
Outlier Seattle, Hotel Monaco
09.2023 - Current
Server
Bookstore Bar & Café, Kimpton Alexis Hotel
09.2019 - 03.2020
Esthetician
Nordstrom
01.2016 - 01.2017
Experienced Server / Barista / Team Supervisor / Assistant Manager
Bacco Café & Bistro
01.2013 - 09.2023
Sonrisa Modern Mex
01.2008 - 01.2010
Bahama Breeze
01.2005 - 01.2006
Server
Costas Opa Restaurant
01.2000 - 12.2012
Server/Bartender
Classic Catering
01.1997 - 01.2007
Euro Institute
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