Alison Erickson
Summary
Experienced healthcare professional with a demonstrated history of working in the medical practice industry. Skilled in Microsoft word, retail sales, customer satisfaction, and sales management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Pearle Vision
Omaha, NE
05.2023 - Current
- My major responsibility of the Store Manager is to drive profitable sales growth through the delivery of outstanding patient experience
- Lead team in a positive and productive environment, modeling exemplary patient care
- Develop and maintain outstanding associate and doctor satisfaction and retention
Ophthalmic Surgical Technician
Refractive Surgery Center - Nebraska Medical Center
Omaha, NE
11.2021 - 05.2023
- I Provide administrative, technical and quality patient care support to an ophthalmologist/optometrist in a clinical setting
- Perform ophthalmic diagnostic testing relevant to refractive surgery
- Assist surgeon and operate lasers in refractive surgery
Lead Ophthalmic Assistant/Scribe
Nebraska Medicine
Omaha, NE
02.2020 - 11.2021
- My duties include but aren't limited to:
- Greet and room patients
- Obtain a complete medical and surgical history, chief complaint and HPI
- Document patient medications and allergies
- Perform a preliminary ophthalmic work-up, including visual acuity, confrontational field, pupil assessment, applanation, ocular motility, Pachymetry, Lensometry, Amsler Grid, OCT, Goldmann Visual Field, and assist with minor procedures
- Assist the Provider with patient examinations
- Assist team members when needed
- Handle medication refill requests and responds to patient calls
- Comply with OSHA and HIPAA standards as directed by the Clinic Manager
- Maintain cleanliness and re-stock examination rooms daily
- Along with my roll as an Ophthalmic Assistant
- I assist in the optical dispensary often, preform contact lens I&R follow ups trainings
Optical Manager
Wadzinaki Eye Clinic
Sioux City, IA
06.2019 - 02.2020
- My job duties include a mix of administrative and eye care tasks, such as managing inventory, billing, submitting work orders for eyeglasses and contact lenses, adjusting eyeglasses, and maintaining client records
Pediatric Optician
Wolfe Eye Clinic
Des Moines, IA
07.2018 - 07.2019
- My responsibilities include dispensing and fitting lenses and frames, assisting patients with frame and lens selection, adjusting and repairing glasses, providing patient education, maintaining contact lens inventory, performing contact insertions and removals, and other duties as needed
Optical Manager
Lenscrafters Luxottica
Blaine, MN
02.2018 - 07.2018
- I create an exceptional value in the lives of patients and customers by delivering Signature Customer Experiences
- I Ensure customers are always delighted by performing the key steps of the LensCrafters service model
- Builds and secures a supportive working environment which encourages innovation and commitment
Assistant Manager
Stanton Optical
Omaha, NE
08.2017 - 02.2018
- I am responsible for assisting with store management by supervising and executing corporate plans and actions, creating a positive team atmosphere and increasing sales by utilizing Stanton Optical's 'Sales Process.'
- I support the Management Team by providing overall direction to the staff in terms of training and performance tracking while creating a selling environment focused on customer service and achieving business results
Lead Optician
Pearle Vison
Omaha, NE
02.2017 - 08.2017
- Make sure all opticians are trained correctly and working efficiently
- Also make sure all three franchises are all following the same guidelines in addition to book appointments for the Doctor, pretest patients, then after their exam I fit them into the proper eyewear
- I also file charts, submit insurance, and clean the store
Optician/Ophthalmic Technician
Harkins Eye Clinc
Grand Island, NE
07.2015 - 01.2017
- Fitting eye glasses
- Working patients up before the doctor visits Lensometry, Tonometry, Visual fields, FDT's, Amsler, OCT, Fundus photos, IOL master, Auto-refractions and other testing , answering phones, schedule appointments, filing..
eyewear consultant
lenscrafters
Grand Island, NE
12.2012 - 07.2015
- I book appointments for the Doctor, pretest patients, than after their exam I fit them into the proper eyewear
- I also file charts, submit insurance, and clean the store
- Accomplishments: helping patients be able to see
- Skills Used: filing, customer service, typing, and organization
Education
Central Community College
Grand Island, NE01.2011
Skills
- Healthcare Management
- Retail Management
- Practice Management
- EMR Systems
- Insurance Verification
- Medical Records
- Medical Terminology
- Triage
- Medical Billing
- Recruiting
- Office Management
- Leadership
Certification
- Medication Aide, 06/01/16
- Certified Ophthalmic Scribe, 11/01/19
- BLS/CPR, 02/01/20
- COA, 08/01/22
- Ophthalmic Surgical Assistant Certification, 11/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Pearle Vision
05.2023 - Current
Ophthalmic Surgical Technician
Refractive Surgery Center - Nebraska Medical Center
11.2021 - 05.2023
Lead Ophthalmic Assistant/Scribe
Nebraska Medicine
02.2020 - 11.2021
Optical Manager
Wadzinaki Eye Clinic
06.2019 - 02.2020
Pediatric Optician
Wolfe Eye Clinic
07.2018 - 07.2019
Optical Manager
Lenscrafters Luxottica
02.2018 - 07.2018
Assistant Manager
Stanton Optical
08.2017 - 02.2018
Lead Optician
Pearle Vison
02.2017 - 08.2017
Optician/Ophthalmic Technician
Harkins Eye Clinc
07.2015 - 01.2017
eyewear consultant
lenscrafters
12.2012 - 07.2015
Central Community College